atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Adding additional strata net licenses

I have a cix 670 and cix 100 that are strata net with 4 channels. I ordered 4 additional licenses and when I issue them and then activate. They never show up as added in the licenses information. I have never had this issue before adding additional licenses any suggestions would be greatly appreciated.


FYI the activation delay is set to 0 when I activate the licenses.

There is an "issue" and then an "activate" button on that page. You put your license code in and then hit the issue button, let it do its thing, and then hit the activate button.

Never mind, I just re-read your post and it looks like you are doing it right.

I have added other types of license before and it activated instantly. I was wondering with strata net licenses if you need to reboot the systems or something else.

It should show up after you activate it. A couple of things to try would be recycle the power on the CIX or use the latest version of NeManager. And I know this may sound insulting but make sure you bought the right license.

If all else fails have Toshiba recheck the key, I have had one instance where the key was incorrect and didn't add licenses properly.