Hello,

We currently have a Telrad TVSE that in the past i have setup external SP15 phones for remote users. I just setup a user with one and she can connect from the outside, but when she dials you don't hear audio. If she uses the phone on the LAN it works fine.

I checked the firewall and it seems to be passing the traffic using UDP 6000. I have also opened the following ports within the firewall.
50505
5060
80
22
6000 - 6099
21

Any idea's on what it could be?