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Joined: Apr 2009
Posts: 7
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Joined: Apr 2009
Posts: 7 |
Is it possible to have 2 people log'd into ACD and if 1 person is on a call to have the next call ring another extension... i have fiddle'd around a lil to ono avail
Thanks
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Joined: Nov 2008
Posts: 953
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Joined: Nov 2008
Posts: 953 |
Sure, that's what ACD does. If they are in the same ACD Group and assigned a CAR That take's the incomming call.
"The Only Stupid Question, Is the Question Thats not Asked."
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Joined: Jul 2005
Posts: 1,335
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Joined: Jul 2005
Posts: 1,335 |
Don't even use a CAR. Just assign the two stations as members of the same ACD group..
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
Default settings will route the next call to the most idle agent.
Your post makes it sound like you want to not route the call to an available agent but to another phone somewhere else???
I'm confused on what you are trying to do exactly.
D
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