|
|
|
|
Joined: Feb 2006
Posts: 111
Member
|
|
Member
Joined: Feb 2006
Posts: 111 |
just installed a new STSe KSU. All phones have caller id button apperance and name and number show up when calls come in, however when you go to review the calls there is none saved. I am thinking this is an issue of changing a timer but I do not recall the process.
TekLink Solutions
Havre, Montana 59501
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2005
Posts: 971
Member
|
|
Member
Joined: Sep 2005
Posts: 971 |
Are you following the step by step instructions located in STATION USER GUIDE?
There is 2 or 3 pages addressing the use of caller ID functions. You must follow the instructions to
a tee for answered/unanswered call management tables.
-TJ-
|
|
|
|
|
Joined: Feb 2006
Posts: 111
Member
|
|
Member
Joined: Feb 2006
Posts: 111 |
Yes they start on page 33-34 in the station user guide. Dial 659 to review answered calls and 635 for unaswered calls. When you do either of those it says none and 0 counts. If I recall right from previous jobs there is a timer delay that needs to be lowered?
TekLink Solutions
Havre, Montana 59501
|
|
|
|
|
Joined: Sep 2005
Posts: 971
Member
|
|
Member
Joined: Sep 2005
Posts: 971 |
I have never had to set timer for these functions
to display. Maybe you have different software which requires this function. Thanks for the heads up.
-TJ-
|
|
|
|
|
Joined: Oct 2004
Posts: 1,492
Member
|
|
Member
Joined: Oct 2004
Posts: 1,492 |
I know in newer version of the XTS code you had to enable a parameter for Save ICLID(maybe Flash 09?? can't remember right now) and also enable it in station programming. They may have done the same thing in the latest version of STSe.
|
|
|
|
|
Joined: May 2002
Posts: 17,725 Likes: 19
Member
|
|
Member
Joined: May 2002
Posts: 17,725 Likes: 19 |
This is from another topic on CID, it fixed my issue with CID history. It was flash 05 btn 21 "enable/disable system ICLID tables" default is disable. Wasn't in the manual I have, or in the flash tables.
Retired phone dude
|
|
|
|
|
Joined: Oct 2004
Posts: 1,492
Member
|
|
Member
Joined: Oct 2004
Posts: 1,492 |
Thats what i was thinking Bill!
|
|
|
|
|
Joined: Feb 2006
Posts: 111
Member
|
|
Member
Joined: Feb 2006
Posts: 111 |
Looking in the STSe programming manual issue 1.0 on a7 it states flash 56, button 1 to enable or disable. I will try both options and let you know which one works. thanks for all the help!
TekLink Solutions
Havre, Montana 59501
|
|
|
|
|
Joined: Feb 2006
Posts: 111
Member
|
|
Member
Joined: Feb 2006
Posts: 111 |
I tried both of these and neither worked. I tried calling tech support and get a fast busy signal. 1-800-356-7279 is the number I have, did they change it?
TekLink Solutions
Havre, Montana 59501
|
|
|
|
|
Joined: Sep 2005
Posts: 971
Member
|
|
Member
Joined: Sep 2005
Posts: 971 |
-TJ-
|
|
|
|
Forums84
Topics94,402
Posts639,361
Members49,808
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (RATHER BE FISHING),
397
guests, and
165
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
