If you can communicate with the voice mail, then your laptop settings are correct. Are these sites YOUR customers or did you adopt them?

First, the same cable for the voice mail card and the KSU aren't the same. For the KSU, it requires a straight-through pinout. For the voice mail card, it requires a null-modem cable.

From what you are saying, it appears that the original installer of both systems changed the KSU's password. What you have described is exactly what happens when you enter the incorrect password. Are you entering XXXXvodavi on the laptop or just XXXX? That might be your problem. When programming from a phone, only XXXX is required.

Being an STS, even if you had to completely reprogram the system, I can't imagine that it would be that bad. We can help you if you hit a bump in the road in doing so.

Ed Vaughn, MBSWWYPBX