Okay, so using an example, I set up Lines 1-3 as rotary, and 4-7 as B1's with telco-specified forward busy to Line 1. Say my personal direct line is line 7.

(1) If I'm on line 7, an incoming call will forward to line 1, right?

(2) If I'm out of the office, an unanswered call coming into line 7 will go to my mailbox on Stratagy voice mail?

(3) If I'm talking on line 3 at my station, an incoming call on line 7 does what? (I would prefer it forward to line 1, if possible, or my personal mailbox is my secondary preference.)

(4) If I'm talking on line 3 at my station, a call on line 1 forwarded to my station by another employee does what? (I would prefer it go back to the rotation of lines 1-3, if possible, or voicemail secondary.)

(5) If I'm out of the office, a call on line 1 forwarded to my station from another employee does what when I don't answer?


I'm starting to think I may be better to put all 7 lines on rotation, since I'm not a big office anyway. That way, if line 7 rings and lines 1-6 are not busy, then I would know the call is for me.