Sorry I haven't responded sooner, end of year and this 1st quarter have been extremely busy for me (recessions are always good for my collections customers hehe).
I appreciate all the suggestions and have been able to implement some new ideas that have helped in making sure my connectivity needs are understood. On site time for bringing up the phone system interconnectivity to the dialer has been sped up. Often our installer and PBX vendor would take the better part of the morning of our 1st day on site to get things going between the phone system and dialer - now its about an hour, sometimes two on larger setups.
This means more time to fight with Verizon about PRIs - but that's another post
-Dave
