Originally posted by mikeydidit:
You are right on the money merlinman. Screen shots would also be a major help. On anything that has an IP interface it would be a simple copy and paste to a word doc. Not old versions of software, but something at least close to being new.
Another problem is terminology. While it may be the same thing or feature say on a Nortel and Avaya, Nortel systems call it this and Avaya calls it something else. Thats where you are going to have to work with the different vendors and put their terminology in your programming instructions.
This is the truth - I come from Avaya (installing IP Office 5 years ago) and the Nortel lingo was different. For example Call Classifiers verses Tone Generators or DTMF registers. Gets confusing sometimes.
