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Joined: Aug 2004
Posts: 1,695 Likes: 36
Admin
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Admin
Joined: Aug 2004
Posts: 1,695 Likes: 36 |
Happy Hockey Day in Canada! We have a customer that has reported their Message Waiting Lights not coming on. This is a KXTA624 & TVA50. Any preliminary ideas on what could be happening? Thanks 
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Joined: Jun 2008
Posts: 13
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Joined: Jun 2008
Posts: 13 |
Customer most likely disabled message waiting status while in their mailbox. Log into particular mailbox and determine if they accidently turned message waiting off.
It's called the law of NANG, "No Asky, No Getty".
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Joined: Aug 2004
Posts: 1,695 Likes: 36
Admin
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Joined: Aug 2004
Posts: 1,695 Likes: 36 |
Well, I had a chance to go to the customer's site & check this problem out.
MWI was not disabled in the mailboxes or the in the Vmail general parameters. The KSU & Vmail are both setup for APT integration - and I reset those parameters on both sides just to see if it would help, but no dice.
I also tested the MWI light by turning it on & off with the access code: 701XXX# and 702XXX# (which worked just fine)
Any other ideas? Supposedly MWI was working at some point in the past, but I'm not sure what changed that caused it to quit working. I suppose we could do a factory default and start over...
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Joined: Jun 2005
Posts: 2,256
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Joined: Jun 2005
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If all else fails, delete, then rebuild the box.
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Joined: Aug 2004
Posts: 1,695 Likes: 36
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Admin
Joined: Aug 2004
Posts: 1,695 Likes: 36 |
FYI, a factory default on the voicemail did the trick.
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