Daves name does ring a bell, I think i get automated emails from him, lol. I'll contact him and get it squared away. Yeah no probs using BTS dealer, and i do have the certs, never could access the panacare site as we never had to (we always bought TDA from another dealer, but we became one recently)... soooo i'll go find his contact info and see if he can help me. Thanks for the info.