Someone recommended Desi for the plastic inserts but sadly they don't do them for that model (although they offered to make some if I could send a sample).

Setting up a template in Excel worked nicely and some clever laminating / trimming has made great replacements.

I understand the dealer / training argument to a point. Having spent plenty of time working on older PBXs (Panasonic and others) I'm just keen to avoid forking out big $$$ to a so called tech (frequently just a kid with a manual and the SW).

I'm waiting to hear back from Panasonic to see how insane (time/$$$) it is to do TDA training and become an official tech.

Cheers, Antony.