You may have a bad MFR card in the DBS. This card controls DTMF. Has a re-boot been done? Are you sure the set has a mailbox? I don't deal with too many Panavoice's. Never liked them. I always put Key voice, voicetrak, or Amanda's on a DBS.

Did it work before and just quit? Is it just one phone? Sounds like it is passing the DTMF because it will send the digits when you do the direct VM X-Fer??? Hmmm.

Sounds like forwarding somewhere. Again I am not very familiar with the Panavoice. So it could be something in it??

The only thing the DBS could do would be involved with CFWD'ing. If it's not the CFWD under FF#3 and not CFWD digits, it may be a timer somewhere??

Goodluck, and let us know what you find out. See some of the other DBS posts' on the forum by doing a search. You may find something helpful there. :thumb:


Richard
AVAYA-NORTEL-SAMSUNG-PANASONIC-MITEL
www.acceleratedtelecom.com