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Joined: Jun 2004
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Even that will be expensive.
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Nortel Phone System Service in Canada
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Joined: Mar 2002
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Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
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what type of trunks on the T-1's?
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Joined: May 2004
Posts: 335
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E & M.
USA MICS-XC 6.1-FC
Punch down all your damn pairs!..........(please).
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Joined: May 2002
Posts: 17,726 Likes: 19
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Don't know who your supplier is, but I was in that side of the business for a long time. We would set up traps to see why something was failing, once agian what is telco telling you they see when this happens? I know other ways are expensive, but work with your supplier. It has to be proven in our out of your switch. Bill
Retired phone dude
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Joined: May 2004
Posts: 335
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They (telco) say that they've never hit ceiling before.
My supplier's tech support is now telling me that the specific version of S/W in the KSU has a bug relating to T-1. This could be the cause of the problem of course we won't know until we replace it.
The system version in Maintenance programming is: SP30CPE06.
He says that the "E06" indicates a problematicc S/W version and needs to be changed to "G05", which is a "Maintenance Release" version I've never heard of.
I'll let you guys now if this is the fix or not.
Has anybody ever heard of this bug before?
[This message has been edited by Jack Damage (edited September 02, 2004).]
Punch down all your damn pairs!..........(please).
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Joined: Apr 2002
Posts: 305
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There are lots of problems with that s/w and for the first time Nortel issued a second release s/w and called it MR (maintenance release) because they know they messed up big time that time, and here I quoted some of the Nortel described problems on their report from ITAS (Nortel Support). Issues resolved in MICS 6.1 MR WI 6.05 • Call Duration Timer (F77) would reset to zero on calls that were placed or received on Digital trunks. Each time a call was parked the timer would reset to zero resulting in a loss Of running time. This was only an issue on calls that were on a digital trunk. The timer Now continues until the call is released. • Not able to reply to PRI SETUP messages when connected to DMS10 using NI -2 protocol. This issue was resolved by correcting the response to an incorrect IE in DISCONNECT and RELEASE. • Some sites running either T1 or PRI have reported a high number of network related issues Causing dropped calls. Updates to PRI-T1 and NAT1 firmware were made to raise our alarm Thresholds. • Some inbound calls to the Off-Core DTI (configured as an E&M) may not offer ring back. All Channels are now offer ring back on the Off-Core DTI. • There were a few incidences with Off-Core DTI lines that appeared as "Not a digital Line" When viewed in provisioning. The same system would also report “unequipped†on certain Ports in maintenance. In maintenance ports 801-804, 809-812 and 817-820 were all usable Ports showing “idle†however, ports 805-808, 813-816 and 821-824 were showing “Unequippedâ€. This was found to be an issue on systems that were upgraded from R1T1 or MICS 1.0 to MICS 6.0/6.1 however, if a startup was done after upgrading to MICS 2.0 or Greater this was not an issue. • When dialing out over a point to point T1 (configured as an E&M) some sites reported that A pause was required after dialing the destination code. A pause is no longer required After dialing destination code for point to point configurations. • Updated the protocol table entries for NI-2 to reflect current international standards.
That’s actually some of the problem that they admit to it but I saw a lot more with my customers .So its possible that your problem could be fixed by that MR s/w or you could have a problem Like previously mentioned with the T1 provider. I hope that helps.
Good Luck!
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Joined: May 2004
Posts: 335
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Got another system w/ 3 T-1's and the exact same software version ending in "E06" and the lines are E&M.
It's doing some wiggy things as well, causing them to have to reboot the system every 3 days or so.
If this turns out to be the fix, then I'm going to make it a point to the boss to only issue 6.1 MR XC with all T-1 systems.
I'll keep you posted as the solution develops.
------------------ Punch all Pairs!
Punch down all your damn pairs!..........(please).
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Joined: Sep 2004
Posts: 13
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They don't happen to have some phones set-up with outbound transfer do they? Like, maybe remote sales agents that have calls automatically forwarded to their cell phones?
if it's documented i can figure it out
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Joined: May 2004
Posts: 335
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No they don't, but some of the mailboxes have outbound xfer (dial 7 during the greeting) enabled for urgent calls (it's a doctor's office).
Anyway, today I installed the MR version of MICS 6.1 XC.
I'll let you guys know how it goes.
BTW, does any one know where I can get mapfile ANF01ENG?
[This message has been edited by Jack Damage (edited September 22, 2004).]
Punch down all your damn pairs!..........(please).
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Joined: Nov 2001
Posts: 81
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Jack - the first thing i would try is to change your dialing plan from 9 to 9any - i have seen this fix the problem many times but not always - i have seen this problem on many sytems from 4.1 to 6.1 s/w - Nortel is aware of the problem and do not have a solution and the only sure fix i know of is to change them to pri's
Another thing you can try is using external csu's - i know some vendors who do not seem to have this problem when they have integrated T1's (18 channels of voice and 6 channels of data) with an external csu but i have yet to prove this. I am also awaiting a reply from DrNortel who writes a column in the mart magizine.
You are not alone with this trouble -
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