atcomsystems.ca/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems sx50 HELP >night not working, call waiting prob

1. When I am on the phone with a customer and someone else calls, the phone notifies me with one ring. My boss would like it to continuously ring. How would I go about making that happen.
2. At the other hotel location, somehow they have deactivated the night option. I mean when they put the phone on night setting it rings and rings and no answering machine or anything picks up. What do I need to do to get the recording to come back when you set the phone to night.
3. Some of the rooms are on "lock" status. When I try to put a call through to the room I get a busy signal and "lock" shows up on the switchboard. How do I unlock that room?

1.Assuming SX50, that's all there is, assuming you are talking about the console.
2.Look at "Flexible Night Service" in the console guide. Someone has redirected the calls to.... ?
(This often turns out to be a vacant room so the night clerk can 'nap'.)
3.Lock is normally caused by the phone being off-hook for an extended time. Usually, the problem is cleared by hanging up the phone. Then wait 5 minutes and try to make a call from the room. If that is OK, then try calling the room from the console.

All these answers are based on SX50. 200D/LIGHT/ML-EL/IPC Have similar, but different, answers. We need to know the system model in future posts.

it is SX50

i am not able to find "flexible night service". dont really understand where to look for it. and no one should redirect calls b/c we are only open til 10pm. i did hit and hold down the night button, and when i did i got "trk-57 night answer point ???" so i typed in 401 so it displayed "trk-57 night answer point hnt-401". so now it is ringing at the front desk even when its on night opposed to just ringing and ringing. did i mess it up?

Depending on how many trunks (incoming lines), you hold down the night key and push the * key to go to the next trunk to set it to it's night mode as well.