I have a Partner system that is acting strangely. x10 is an 18D phone. The other 4 phones are Partner 6s. The problem I am having is on x13. It has one of the 6s. When we try to pick up line 1 or line 2, we get nothing. If we pick up line 3, there is dialtone. I have checked line assignement multiple times. I have also checked another known good phone. Any ideas?
JR
I wonder if those 2 buttons really are for lines 1 & 2.
Try connecting an 18D to x13, then press:
FEATURE 00
SYSTEM PROGRAM (left intercom button)
Then press the button for what would be line #1 and see what shows up on the display. Then check the button for line #2.
Dexman:
Thanks for the quick reply.
Good thinking. That's why you guys are pros.
I will try that and let you know.
JR
From the 18-D at X10.
Do a #301 for x13.
Then do a remove and put your lines back on X13.
Also may want to check and make sure that X13 doesn't have it's lines pooled.
Dexman:
I did connect an 18D phone. The lines show up like they should. When I query the button for line one, it does indeed show up as line 1. Same for line 2.
Michael, thanks for your reply. This is something I tried, namely removing and readding the lines. This didn't help.
Any other ideas?
Do the green status LEDs illuminate when you try to grab either of the 2 lines?
Dexman:
No. Neither of the LEDs will illumninate.
If I leave the handset down and press a button for one of the lines, the Speaker and HFAI LEDs will light up. But I get nothing.
I have just noticed that if I pick up the handset, line 3 is selected.
Does that mean the lines are pooled? Or is there an issue with autoselect?
If 18D on ext.13 works fine then it is no problems with that ext. Have you tried swap phone from ext.13 with any other one? It's might be simply a bad buttons on the phone.
Michael: Thanks for the reply. Seems to me I tried this as well. Went in and restricted the lines and then unrestricted them. I will check again though.
vad60: The 18D didn't "work". That means I could not get the lines with the 18D phone either. The only thing I was able to do with the 18D is verify that the relevant buttons were what x10 said they were. Otherwise, I have tried multiple know good phones at that extension. All with the same result.
I agree with Mike, check #302. If that doesn't do it try a reset. If that doesn't do it default the system, see if that extension now has the first four lines on it working properly then start over from scratch with new programming.
-Hal
I would about put money on 302 being the problem.
If you have already checked 301.
Hal, Daniel & blklabs:
You guys were right! I thought that I had checked line restriction. However, I must not have as I would have seen right away what the issue was.
So indeed, #302 did it.
You guys are great!
Thanks again.