I have my system set up and working correctly. I now only have two issues to solve.

The MSG button on the phones does not call voice mail. It calls another extension. I have done all of the #656 and #657 programming, cancelled call forwarding several times and cleared all of the message waiting indications on the phones (#409). Still calls another extension - random extensions.

The second issue is when the user calls the voicemail extension from their phone, it sends them to the company greeting, not into their mailbox.

When a user receives a voice mail, the display reads CALL XXX-200V (XXX being the extension receiving the VM). It always seems to be extension 200 that it shows the message to be coming from.

My voicemail extension is 216, and it is in a hunt group in prg 33. The VM port 216 is defined in program 13.

Voyager has suggested that I upgrade to a newer version of software (Release 3,2T) which seems like a good idea, but the company does not want to spend any more money on this system. So, before I insist, can anyone think of anything else for me to try?

My bet is that you don't have 603, 656, 657 done with the correct digits.

657 calls the hunt group (pgm *41) or first member of the hunt group (pgm 33)

656 sends a call to the correct vmbox after the call forward no answer timer expires.

Try this:

[Int.] # 6 0 1 [Redial] (clears all forwarding)

[Int.] # 6 0 3 2 1 6 [Speed dial button] 2 0 [Redial] (forwards the calls to VM)

[Int.] # 6 5 6 9 1 [your extension] [Redial] (on transfer to vm, tells the vm what extension to open.)

[Int.] # 6 5 7 9 2 [your extension] [Redial] tells the vm to open up your mail box when pressed.

This is all assuming that your voicemail ports are 216, 217, 218, 219 and that your presonal extension is not 216.

Upgrading is always nice but if it works it works and if it doesn't you find the problem be it programming or software.

Just tried this again - I have went through all phones two times, and just tried one for the fourth. Still receive company greeting when dialing 216 for VM. All calls are forwarding to voice mail properly and MSG lights are lighting up when a VM is received. Any other ideas?

Auto-login to your mailbox when dialing the vm pilot number is not supported on the DK with inband integration to voicemail.

So there is no way for me to program this so that the users can go directly into their mailboxes?

I assume I truly am lost as to what you are trying to do.

Let me guess: You want a user at their phone to dial the voice mail and have it open up their mailbox?

If that is what you are talking about then phonemeister has given you the ultimate answer.

To be sure, this is what you need to do: Dial the voicemail (extension 216 I believe) then dial: * [extension number] # [password] # and listen to the instructions and do as you wish.

As phonemeister says, you can't simply call the voicemail and have it recognize you and put your password in, it can't even recognize you until you put in * [extension number] # [password] #.

The Toshiba rules are the same in Columbus as they are in the LA area.

Is there anything other than this which still needs some work? More detail the better. Thanks, Bunnie

Just for fun check your programming in program 31.
I think you may have leds lit that should be lit only for the voicemail ports. Also check prgm 13.
JBW

I just don't want the user to hear the company greeting when dialing into voice mail from their extension. I want it to prompt them when calling into voice mail to input their password, then take them directly into their mailbox. I have never seen a phone system that would not do this.

Other than this, I have the system functioning exactly how the customer wants it to. Thank you all for your help. I have no Toshiba experience, and have done nothing with any phone switch for over six years, so please forgive some of my questions, but I could not have accomplished this without this forum. The manuals are not very user friendly, especially when you have the version 2 manuals and version 3 software!

If your message button is flashing and you press it you should reach a port which is connected to the voice mail system. If it reaches any other extention you may have too many leds lit in program 31 on the port of the number you are reaching. In a way prgrm 31 tells the telephone system where to send the call when the flashing message button is pushed. The flashing button should take you straight to the mailbox. I know of no other way to dial straight in to your mail box but pushing the flashing message button should do it.
JBW

Thank you for the clarification. I will check program 31 again.

On a working system that only had leds 10,11,12 and 13 lit in prgm 31 on port 000 I lit leds 04,05,09,15,16,17,19,and 20 and this duplicated the problem you described. BEFORE trying this or making any changes to your system write down what leds were lit up in what prgm. Always leave yourself a way back. A little tech support time from Dan the man Voyager would probably be money well spent.
JBW

MKD..

First, if you press the message light and the phone rings another extension and not VM, then the phone it is ringing has activated the internal messaging feature that the DK's have. You can turn off the message light in 2 ways: 1, when the MSG light is pressed and the phone rings and is answered or 2, do the following to the phone with the flashing light (handset on-hook) Int.-#409. Because doing the Int. - #409 turns off the MSG light, it might seem to the user that they are getting delayed VM. The light won;t come on again until a new MSG is left or someone turns the light on. Unfortunately, there is no way to turn this messaging feature off in the DK's. That feature was introduced in the CTX platform.

Second, if you are using DTMF/Inband integration, you won't be able to dial the VM pilot number or individual VM extensions and get the security code prompt or go to their mailbox. This is a feature of SMDI integration. What you can do with DTMF integration is program ID codes into the phone so that when they press the flashing MSG button they will get the security code prompt and when a caller rigns the phone and it is forwared to VM it will go to there mailbox and not the main greeting. Without these ID codes programmed, the phoen won;t work right when it comes to forwarding to a mailbox or retrieving messages using the MSG button.

What I suggest is to clear all ID codes and start again!

To clear ID codes:

VM ID:

* Press Int.
* Press the # butoon followed by 656
* Press Redial
* Press SPKR button

MSG ID:

* Press Int.
* Press the # button followed by 657
* Press Redial
* Press SPKR button

To set the ID codes:

VM ID:

* Press Int.
* Press #656
* Press 91
* Press the mailbox number for the user
* Press Redial
* Press SPKR button

MSG ID:

* Press Int.
* Press #657
* Press 92
* Press the VM pilot number
* Press REdial
* Press SPKR

In some cases, this needs to be done 2-3 times and if the phoen gives you a static shock, it might wipe put the ID codes and then you wouyld need to re-do them.

Third: The LED's 4,5, 9 and 15-20 need to be on for your VMports only!!!

Feel free to e-mail me with any questions!

Amy

If I'm reading your post correctly you're receiving a voicemail notification light when someone leaves you a message. When you push the message light it calls ext 200 and your display reads call xxx 200v. Go to program 31 and enter port 000# and turn off leds 04, 05, 09, 15, 16, 17, 19, and 20 and retest the system. Make a record of what leds you turned off in case you need to undo anything. Give it a try.
JBW

If you go into program 35 and turn off LED 4 for all ports that are NOT voice mail, then no pesky person will be able to turn on a MW light and confuse things.

LED 4 MUST be on for the voice mail ports so they can light the MW lite. Usually this is only the last port but it doesn't hurt to have it on for all the vm ports.

Hi guys,

So I am still confused. What program does it tell the MSG button which extention to dial when pushed?

My issue is that the button blinks when there are voice mail messages waiting, but then you push the button, it dials some extention other than the extention of the port of the voice mail (which is my case is 144)

How do I program the button so that when I push it, the phone dials 144?

You might want to start a new thread, Boyan - this one's almost a year old!!

In your system there are 2 ways to turn a MSG light on - a VM left in the mailbox or an extension calling you and accidentally turning on yoru MSg light. From your description, what is happening is the extension/port 144 activated the message light on your phone so when you press the flashing MSG light, it rings back to 144 becasue it turned the light on. As mentioned above, if you tuen LED 4 off in program 35 for all phone ports then the only way the MSg liht will be turned on is if there is a VM.

If you find an extension where the flashing MSG button rings another extension when it is pressed you can turn it off by:

1. the called extension picks up the handset
2. you leave the handset on hook and dial #409 (from the phone with the falshing light)

You may need to do the #409 sequence numerous times depending on how many times another extension turned on your MSG light.

Does this make sense to you?