sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems 5410

Phone on a IPO 500 running 4.0.14.
We have a couple that will lose contact with the IPO on occasion.
Phone will simply say "please wait" on the screen.
Unplug the phone and wait a few minutes then plug it back in and all is well.
The system has 50 5420's on it that never show a trick. But the two 5410's do this about every couple of months or so.

Was just wondering if anyone else had ran into this before.

5410_R5

Look in the working directory for a file like this, and tell me if you find one. From memory working DIR should be C:\Program Files\Avaya\IP Office\Manager

This is the file which the phone needs upon reboot if memory serves me, also You will need to leave manager open at all times. It does not need to have the CFG open, but just Manager open as it serves as a TFTP server to give the phones the files they need. You can also use an alternate TFTP server if you have it set up, and pointed to the right place.

If that is not it read tech bulletin 80, it should give you all the info you need. I am sorry but I am just too tired to type out the info., 14 hour day today. It is a loader issue with the exp module possibly. I would re-upgrade the entire system.

I had this problem, where 1 phone would say "please wait" after a while.

Everything I did after a few days,same thing. I changed ports on the system. Changed phones. There is also a fw_off, batch file in the manager directory. I was told to run that after making a modification to run it correctly.

Nothing worked. I was at the point where I was at the last 2 troubleshooting steps (wipe config, or rma the system).

The last thing I tried, was to change out the wiring. THAT WORKED. I have no idea why, but it hasnt done it in 3 months.

I would always try swapping to another physical port, and plugging an "extra phone into the "questionable" port with a non-user user to see if the issue cleared before wiping the CFG, and re-upgrading from scratch. Many times I find the issues which are "wierd" semm to be due to an improper upgrade somewhere along the line previously, which sometimes does not rear its head right away all the time.

We have switched ports, deleted the user and set back up.
But it is only the 2-5410's. There are 50-5420's on the system that has never acted up in any way.

I thought wire also, but these same wires has had a 4406 hanging on the end of them for 5years with no problems.

Running new wire for these 2 locations would be a real pain. Thinking about switching out the 5410's to 5420's and see what happens.

Thanks for the input fellows.......

DID YOU FIND THE FILE I MENTIONED?

Yep, got it.

Did you see the loader requirement for the expansion modules in the TT80?

Yep.

Does this happen to be on a digital 30 expansion module?