atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems dead PartnerPlus 200E line module?

This morning I saw the #1 incoming line indicator red on one of the extensions so I lifted the receiver and found that the line was dead. I checked all the extensions and only my desk phone (MLS-18D) was green on that line. Suspected the phone, swapped it out. That wasn't it. Swapped a new phone at the line module, nope, not an extension line problem. Moved the phone from ext 13 (mine) to ext 24; it's fine. So, the module for ext 13 is NG?

Any phone plugged into it hangs whatever line was last used by it, it won't go on hook. So I guess the extension line card is dead? (The other extensions in that module are working fine.)

I recall that when we had an (ugh) Avaya service contract, a module was replaced. I have two 200E R3.1 modules (the NG module is a 200E R3.1 in slot 1), the module in slot 2 is a 206E R3.1 and there's another 200E R3.1 module as well.

What do I need to do? I read on your forum that there is also a 206EC module that's newer? What do you guys recommend I replace the module with (I assume I have to replace the module - I cycled power several times and that didn't fix it)?

Thanks,

BobL :shrug:

Well it happens to the best of us. I had the same thing happen to me on our system the other night after a thunder storm rolled through. One extension, don't ask me why. I would expect this kind of thing if the extension was off premises without proper protection but this was inside the building. At any rate, I'm going to have to replace the mod and so will you.

Yes, the 206EC is newer, the "C" means it supports caller ID. All 206's are only available refurbushed though, they have been discontinued several years ago.

If you had an ACS R1.1 or later you could use a brand new 308EC.

-Hal

The same thing happened to us as we had a storm roll in. Wierd - inside the building yet it took out the module only on one extension. Our PartnerMail system is old (R1 ~1994) we'll just get another module. We're used to this system, it's got more features than we use and of course there's the investment in all the extension phones and two doorphones so it makes sense to keep it going (bought in 1994).

One thing that does bother me about it is the nag beeping when you hang up an intercom speakerphone chat session (I forget which causes the beeping but it's sure irritating). The software nags you to press the Spkr button as I recall - it should take care of the problem itself. It sure is annoying to have to run across the office (as there's a time delay before the beeping begins) to shut it up. There are days when I'd like to junk the works for that problem but then sanity returns when I realize what we spent on it in the first place.

One of these days....

Thanks very much for the advice.

Bob

One more question - is the 206"EC" worth the $$? Does CallerID work on this older Partner Plus system?

Bob

We're used to this system, it's got more features than we use and of course there's the investment in all the extension phones and two doorphones so it makes sense to keep it going (bought in 1994).

The nice thing about the Partner is that, while much has been updated, if something dies like the processor (in your case the Partner Plus module) you can replace it with the latest ACS and everything else will work just fine as before including the phones.

Many times someone will come to us thinking they need a new system and I'll tell them that all they need to do is maybe replace a few phones that have been giving them trouble along with the processor and they will have a current Partner system.

Matter of fact it's even easier and cheaper with the ACS, no matter how old it can be upgraded to the latest R6 with just a software card.

And you will be glad to hear that that nagging beeping is still there with the latest release.

Yes, CID will display on your MLS display phones with the Partner+ processor.

-Hal

If you keep the HFAI light lit on the extension RECEIVING the voice announce intercom call, the speaker and microphone come on automatically at the start of the call, and go off when the caller hangs up. Stay on the other side of the room, and never touch the phone.

No, caller ID started with Partner II R3. Since 206 cards are discontinued, I doubt the cost between a 206E and 206EC is anything to worry about.

HA! Thanks Hal, so glad to hear they never improved the software - consistency is so important, isn't it?

Tommy, the problem is, there's a way to do the intercom wrong that causes the nagging beep and you just can't stop people from doing it:

I think this is the procedure to drive people crazy (your mileage may vary)

1) page all stations *71
2) someone presses the Spkr button to answer at remote extension, talks, then forgets to hang up the phone (walks away)
3) the person doing the page hangs up
4) the phone that was not hung up starts to beep

Screams are heard....

Tommy, I stand corrected. And for that you can take over explaining about the nag tone.

-Hal

Dear "Nag Tone Tommy"

.... you need to pick up when it's a general page, right? I suppose you could page "Donna, call extension 22 please" then hang up but it's a lot more convenient to just answer the page directly, isn't it? So that's what people do and then the trouble begins...

Bob :bang: