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Joined: May 2005
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Inherited a programmed legend and I need to figure out a few things. First, the system has an auto-attendant extension that automatically dials an outsde line. Unfortunately the outside line now requires 10 digit dialing and no one knows how to change it. Is there a way to figure it out? And, how do I fix it?
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
what type of system is the auto attendant? What version of Legend?
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Joined: May 2005
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No idea about the attendant, but I'll try and check. The Legend is a V7 R12
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Joined: Jul 2001
Posts: 126
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Have you checked to see if it is using one of the system speed dials. Also, are you the one who made the change to 10-digit dialing or did you hire someone to re-route the calls? You could call them back to finish the job.
2wire
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Joined: Apr 2002
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The auto-attnd may be transfering the calls to an extension that is call forwarded to the outside number. Need more info on the VM setup.
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Joined: May 2005
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This stuff is all kind of greek to me. This is a situation with a company that has downsized tremendously and can no longer maintain their support agreement with Avaya. They are making a lot of changs including going from a T1 to 8 CO lines. I do have a copy of WinSPM. Is there any way to pull the information about the setup from that and post it here to assist you guys in assisting me?
[This message has been edited by jkurzner (edited May 17, 2005).]
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
You have alot of changes to make, I would suggest you bring in a tech or you may find yourself in trouble real fast.
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: May 2005
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Thanks, but that's not an option. Any help would be readily appreciated.
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Joined: May 2003
Posts: 2,267
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Might it be possible to pay for tech support over the phone from one of the moderators?
I do not wish to be negative, but you are in way over your head here and need a lot of help. This is not something that can be handled with a quick sentence or 2.
I am sorry that you probably do not want to hear that, but it is the truth.
Would you bring in an alarm technician to administer a Linux network?
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Joined: May 2005
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That does sound like a good plan for the conversion from the t1 to the 8 port DID board. However; all I would really like to try and tackle at the moment is the modification of the outbound dialing issue. I have all the manuals and will go through them to see if I can figure it out for myself. I was just hoping that this forum could help direct me to the proper place to start.
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