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Joined: Oct 2007
Posts: 62
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We moved the call center to the office that has the larger amount of customer service reps to alleviate this problem by placing them on digital phones, so at this time we are not using IP phones in that office, only at the 2 branch offices.
Adrian
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Joined: Oct 2007
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The bandwidth limit is set for 600k. This is supposed to be the same as unlimited, is this true or should we go higher?
Adrian
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Joined: Jul 2006
Posts: 728
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Your bandwidth is 600K on your MPLS connection? I would have thought at least 1.54mg is the norm...
Is that for internet traffic as well?
If that is the case you are totally running short on bandwidth.
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Joined: Oct 2007
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this is for the PUGW card in the PBX, on MPLS we are at 6mb
Adrian
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Joined: Feb 2006
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You need to track online the IP-ZONE bandwidth in snap mode and see if your "MAX" reached "Limit"
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Joined: Oct 2007
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to update on what the resolution was we were using ACD with Statistical search, this caused problems in the PBX by placing a tremendous load on everything, Tadiran recommended an upgrade, this helped very little. dropped the statistical search all the problems went away.
as far as bandwidth this was never an issue comes to find out, we had 10mb at one site and single T1 and 6mb mpls for private, we like to spread the risk around for ip phones using public and private networks. By making acd changes everything is working fine.
Adrian
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Joined: Sep 2004
Posts: 4,213 Likes: 2
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Joined: Sep 2004
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Well well well, I suppose they might have to upgrade those 486 processors. That is unreal and not acceptable.
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