atcomsystems.ca/forum Forums Other TDM Phone Systems Sprint - Tadiran Telephones & Systems Sprint - Time of Switching Mode Issue

Hi all,

I am experiencing some issue with setting up the time for the Sprint Protégé Phone System.

I have set the day time to start at 8:30am to 6:00pm for Monday – Friday. Any other time would be Night Mode to take voice messages.

The problem is that the Day Mode would not kick-in until 9:00am for some reason. I double and triple checked the time on the terminal. It is obviously stated 8:30am to 6:00pm.

Your assistance is appreciated.
Thanks!

Try downloading the parameters again and view. If the values are as expected, change them to a different time...say 07:00-12:00. Send the database. Download the parameters again and change them to the correct time that you are looing for.

Just to be sure, are you changing the time in the phone system or the voicemail for Day/Night service?

I am trying to change the time for the voicemail for Day/Night service.

The phone system has a live attendent during the work hour and an auto attendent during the off work hour.

When I changed the time in the Voice Mail card to extend the work hour, the system would not registered.

Okay, so during normal business hours a live person answers the phone correct?

How is the system switching between Day and Night? Are you using a Day/Night button on a phone or is it setup to switch automatically in programming on the phone system side?

Yes, it's automatically switch on the phone side.

During the business hour, live attendent answer the phone. The live attendent's entension is setup in the C.O. Line (Ring Position).

If no one pick up the phone, it will goes to the auto-attendent. Between the offwork hour or working hour, the auto-attendent's message and setup are different.

The screen you posted is the Site Admin. screen. Thats the wrong place to change the day/night switching. You need to change the time in the day time auto-attendent screen.

Are you a Technician or an End User?

First of all, thanks for the replying.

As you can see, in the site admin. It has been set to.
"Operator from 8:30 - 17:30 -> it will use business time voice mail.
All the rest of the time -> it will use an auto attendent voice mail."

That's pretty much the idea here. I am trying to change the business hour voice mail to 8:00 - 18:30". When I changed the time, it doesn't seem to registered.

The auto-attendent has been changed physically on the auto-attendent screen already.

The Site Admin Screen that you are showing only tells the VM where and when to direct the Dial 0. This has nothing to do with WHEN the day/night greeting will play.
For that you need to to adjust the times in "Voice Menu Greetings"

Voice Menu No [1] Greeting [1]
Active Days & Time [23456 & 08:30-17:30]
Otherwise Continue [C-0000001:2]

Then:

Voice Menu No [1] Greeting [2]
Active Days & Time [1234567 & 00:00-24:00]
Otherwise Continue [ - : ]

The voice menu will follow the timing in Menu 1, Greeting 1 and for any time outside the range set up it will otherwise continue to Greet 1,Menu 2.

Hope this helps

Also make sure that in the Admin Mailbox (access through the phone only) that the Time Mode is set to Automatic Mode.

Automatic mode switches from Day greeting to Night greeting through the Voice Menu settings.

If you chose Day Mode, then the VM with not play the Dat greeting, but the FIXED day greeting which is a different Voice Menu completely.

When you check out the Voice Menu Admin screen and F10 to Page Up you can see the other setting and Voice Menu's that are pre-programmed.

Thank You,

I figured out the problem. The Time Mode was fixed at Day constantly. It is working now.

entia non sunt multiplicanda praeter necessitatem

Basically translates to: Entities must not be multiplied beyond necessity. Or more commonly expressed: The simplest explanation for a phenomenon is most likely the correct explanation.

Kind of like Sherlock Holmes:

“Once you eliminate the impossible, whatever remains, no matter how improbable, must be the truth.”

Or maybe more profound, KISS: Keep It Simple Stupid.

Thanks for the refreshing course in logic.

Professor "Oops" Shadow