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Joined: Dec 2002
Posts: 348
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I am working up an estimate for a customer. They currently have an Emerald ICE that's configured 18X48 and it is working ok for them except for a small ACD group they are running, currently 1 agent with a backup. I have a 3rd party call que-er queue their calls that handle the single agent, but they are wanting to expand.
The questions I have is - how well is the SKW cards working in the field. We got an early one and weren't impressed.
Next, which would you recomment, uCMC or WiCMC?
Never blame on malice, what can be adequately attributed to STUPIDITY!!
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Joined: Jul 2006
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Wicmc every day of the week and twice on Sunday.
If they have enough money I would try and talk them into a T3.
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Joined: Dec 2002
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Just talked to the Boss and was told uCMC over WiCMC. Hmmm...
Why do you say WiCMC? It's all I've installed so far and except for having to reset ports occassionally, seems like an ok product. Do uCMC have problems?
Never blame on malice, what can be adequately attributed to STUPIDITY!!
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Joined: Jul 2006
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The first UcMc's were horrible. I guess the reason I like the Wicmc over the UcMc is just what I am used to installing. It is easier if you have experience working on Active Voice products.
We installed two UcMc's about a year ago and have replaced them with Wicmc's mostly because the voicemail kept locking up. Also the WiCmC has been designed on proven technology where the UcMc may have been out as a voicemail for other systems but the integration to the Coral is problematic. Msg lights not coming on. Calls not going to the correct mailbox. Harder to configure if you are just looking for a point and click install and config.
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Joined: Nov 2004
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The WiCMC has features that the UCMC does not have if I am not mistaken
www.tspa.us Tri-State Voice and Data Servicing Tadiran, Nortel, and Avaya; in Pittsburgh and surrounding areas.
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Joined: Dec 2002
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care to elaborate there Mars?
Never blame on malice, what can be adequately attributed to STUPIDITY!!
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Joined: Jul 2006
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Message Group options
Transaction Box functions
Unified Messaging
Ease of use for end user
Integration easier to trouble shoot
more options for users in mailbox menu's
The only thing The UCMC does better I would say is the fact that you can have Multiple CCR menu's going at the same time. I had one customer that used the UCMC as an IVR. They had all of the CCR Menu's going at one time for their different companies they were taking orders for. It was a call center and they were too cheap/no credit to buy a Composite Contact Center solution.
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Joined: Oct 2006
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The ONLY thing I liked more on the uCMC is how it handled emailing voicemail messages. Mainly because you never have to touch the customers machine to install an Application like ViewMail.
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Joined: Dec 2002
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Never blame on malice, what can be adequately attributed to STUPIDITY!!
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Is the WiCMC available for the ICE?
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