atcomsystems.ca/forum Forums Other TDM Phone Systems Sprint - Tadiran Telephones & Systems Help installing new DDEI Card

Hello All-

First I'd like to thank everyone who has helped me in the past, but I'm in need of your expertise again.

We just purchased a new DDEI card to add 16 new extension. I inserted the card and the system doesn't seem to pick it up. By that I mean I go to maintenance > configuration > and the slot still states open. I would be grateful if someone could tell me what I need to do. To add, I have restarted the system with the new card inserted. The light on the card is also flashing.

Thank you

Joe

Re-boot the system

Walter

Also let me know what version of software, there was a version of software that had problems seeing DDEI cards if phones are not connected to it.


Walter

I seem to remember that some slots couldnt use ddei cards. Have to look it up to be sure. What slot are you in with that card.

is it in 10,11,12 they are only 8 port slots

Hello

thank you for your replies.

1. I have restarted the system
2. F5F15
3. I tried to put it in the last slot

Slot order:
DDEI, DDEI, DDEI, DEI, DDEI, AEI, ATI, ATI, DDEI(last slot).

Since you say the last slot is only an 8-port slot, what would you recommend. Can I just switch it with the DEI card, since its only an 8-port card? Also if I do that will that mess up the extension, or will the system know that i have swapped them? Any help is greatly appreciated.

Thanks

joe

i do not believe it would but do you have a mtx or a ltx

i believe its and ltx. Its the one with the external power supply box.

Yes it is an LTX, the last 3 slots can only handle 8 circuit cards. AEI, ATI are 8 port cards. Once you move the cards around extension numbers and trunk nubers will change. Extension and trunk numbers derive fron the slots the cards are put in. I would swap the DDEI card with the DEI card and then do a DIR swap in programming.


Walter

PS, your software is ok.....


Walter

Thank you so much Walter.

To clarify, your saying the DDEI card will take the DEI cards ext, and then I would just need to move those ext back over to DEI card? Otherwise can you explain what a DIR swap is, and how to perform one?

Thank you,

Joe

you got it

walt,
i believe the ddei uses b1 channels for 1-8 and the b2 channels for 9-16.
it is the daem cards that you had to b1 port 1, b2 port 1

Ok...I finally had time to try this...At first it kept telling me that the new ddei card "failed", when looking it up in configuration. Had to restart and remove/reinsert 2-3 times before it was happy. I then ran into a major problem. The dei card had the two voice mail ext (295,297) on it. Now our V.M is down and I cant figure out how to fix it. I have transfered the original 8 exts from the new ddei to the dei, but still no luck. I also made sure to set the two v.m. ext to v.m. in "port type". When hitting v. mail (feature key is 430) on the phones I get "no legal number". PLEASE HELP. Thank you in advance.

Joe

ddei will not support vmail, you need to have the ports on a dei card.


Walter

PS

You are way over your head .......give up an get a local protege dealer.........

Actually thanks to Martin, and a little tinkering on my part we both work through this and figured it out. My only problem now is getting a regular phone to work on the AEI card that is now in slot 12.

walter
you can use a aei w/mw in slot 10,11,12?
i thought you can, but wanted to double check