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Joined: Feb 2007
Posts: 2,473
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Joined: Feb 2007
Posts: 2,473 |
Danny,
What about Ring Group member for that line? You never answer that question.
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Joined: Nov 2003
Posts: 1,310
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Joined: Nov 2003
Posts: 1,310 |
It has been removed from the ring group (L1 ~ L3 are in ring group 1, "back-line" is in ring group 2).
D. Ocean
Miami, FL
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Joined: Nov 2003
Posts: 1,310
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Joined: Nov 2003
Posts: 1,310 |
DRT is set to 4 rings. Isn't this setting set-based? I don't have the back-line programmed to ring on any sets that have VM.
D. Ocean
Miami, FL
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Joined: Nov 2003
Posts: 1,310
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Joined: Nov 2003
Posts: 1,310 |
I meant to say: Isn't DRT system-wide? Not sure the client wants to have callers waiting longer than 4 rings to hear the AA. I think I'm looking for a line-specific setting, no?
D. Ocean
Miami, FL
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Joined: Feb 2007
Posts: 2,473
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Member
Joined: Feb 2007
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Danny,
Create Table 2 with that line to ring in as many times as you wish and assign VM DN to answer that Ring group as well. Record a Greeting " You have reached Bla, Bla Company. Please press ** follow your ext.# and password to retrieve your messages"
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Joined: Apr 2001
Posts: 1,390
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Joined: Apr 2001
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Set DRT to no and see what happens. The AA will still answer at 4 rings.
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