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Joined: Apr 2008
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My client has a CICS 7.1 w/Call Pilot 100 ver3.1.
They have never checked the General Delivery mailbox and it is full. All other mailboxes are empty. I raised the class of service to 16 and tried to clear the messages but it ask that I record my name....then it tells me that there is not enough memeory to record a name. Is there any other way to clear the messages in this box besides a complete restore?
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Joined: Jun 2005
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Are you able to get to the admin of the GD mailbox?
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Joined: Apr 2008
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Yes, I have the callpilot on the network and can access it from a pc.
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Joined: Jun 2005
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What I mean is, access it thru the Telephone. Can you login to the GD MB?
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Joined: Apr 2008
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No, I haven't been able to. When I try it ask for a new password, I change it, it ask that I record my name then says memory full and it exits?
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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 You have an interesting dilemma that I have never encountered.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Oct 2007
Posts: 289
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I'd uncheck the GD mailbox option in CP Manager, and reboot CallPilot. Then check the GD mailbox to re-enable it, and reboot CallPilot again.
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Joined: Apr 2008
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I did try unchecking the GD mailbox yesterday and rebooting the CallPilot. I then checked the memory and the messages were still there. I did try to gain access to the mailbox afterwards but the results were the same.
I will try the procedure you gave and see if it works tonight.
Thanks
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Joined: Apr 2008
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I tried the procedure....no luck.
I'm backing up the system and restoring, anyone know how to delete messages from the backup. I think I will have the same issue after I do a restore if I don't clear the messages.
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Joined: Oct 2007
Posts: 289
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I think you're right, the restore will put the messages back in. I consider this problem you're having a design bug.
It should be fairly easy to:
1. Ship CP with a default recorded name for GD
or
2. Not allow GD messages unless a name was recorded first
or
3. Keep the name-recording space for mailboxes as a separate area in the CP's hard drive.
I'm afraid you may have to redo the CP programming, as other ideas I'm thinking of could be as dangerous.
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