|
Joined: Jan 2007
Posts: 4
Member
|
Member
Joined: Jan 2007
Posts: 4 |
I installed a Nortel CICS with a CP 100 in my office this week (4x16). Everything is up and running (AA, VM, etc.) Last night I noticed that "Line002" will not show a dial tone. It acts as if the line is hung up. I read some posts about line hang up problems. It seemed as if the Telco was responsible for all of those. However, I rewired to put different incoming phone lines on different lines in the Nortel system. No matter what phone line coming into the office it is always Line002 on the system with the problem. Once you connect the wires to make Line002 hot, theres a dial tone. Anytime a call comes in or goes out, the line is hung up again. I don't feel its a Telco problem because it doesn't matter what Telco line is hooked up to Line002. I've tried copying all the line settings from Line001, Line003, and Line004 to Line002, but nothing seems to work. Any ideas?
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
Joined: Oct 2001
Posts: 6,160
Member
|
Member
Joined: Oct 2001
Posts: 6,160 |
Is this a used system? Plug a line in to CO Port 2 and monitor with a butt set. Mark
|
|
|
|
Joined: Jan 2007
Posts: 4
Member
|
Member
Joined: Jan 2007
Posts: 4 |
It's a new system (phones and all). I don't have a butt set, can I use a multimeter to monitor it?
BTW, System is: Compact ICS CLID 7.0 Software-IRAD Enabled CallPilot 100 (10) T7316E
|
|
|
|
Joined: Jun 2006
Posts: 8,734 Likes: 3
Moderator-Nortel, Computers, General
|
Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,734 Likes: 3 |
Are you sure you set up line 002 as being "supervised"?
Dave
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!
|
|
|
|
Joined: Jan 2007
Posts: 4
Member
|
Member
Joined: Jan 2007
Posts: 4 |
Ya, all the lines (Line001, Line002, Line003, Line004) are setup as "supervised".
|
|
|
|
Joined: Aug 2004
Posts: 9,168 Likes: 17
Admin
|
Admin
Joined: Aug 2004
Posts: 9,168 Likes: 17 |
Sounds like a bad CI card or mispunch on the amphenol.
|
|
|
|
Joined: Jan 2007
Posts: 4
Member
|
Member
Joined: Jan 2007
Posts: 4 |
Problem Sovled. Thanks for the help everyone. For some reason when I went in, cut the Line002 wire from the board and repunched it, it seems to be working fine now. Wish I would've tried that before spending hours going through all the programming. Thanks again.
Keith
|
|
|
|
OS 7030
by Bushmills - 09/03/24 12:42 PM
|
|
|
|
Forums84
Topics94,387
Posts639,267
Members49,800
|
Most Online5,661 May 23rd, 2018
|
|
1 members (justbill),
197
guests, and
138
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|