|
|
Joined: Aug 2006
Posts: 202
Member
|
Member
Joined: Aug 2006
Posts: 202 |
I ran into a strange problem today a customer has a Partner ACS R2 and after you dial the voice mail extention the acs is dialing a string of about 7 digits with the voice mail NOT connected this is a third party voice mail. I have also tried call 777 and same result I have defaulted the acs and the same thing happens does anyone have any suggestion as what may be causing this (this only happens with the voicemail extentions)
|
|
|
|
Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
|
Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
Having trouble visualizing the senario.
You are probably hearing the "mode codes" that are sent to voice mail port upon answering, to indicate how to handle the incoming call.
Did you include in Hunt Group 7 anything OTHER than extension ports connected to the actual 3-party voice mail unit? Like phones that have mailboxes?
|
|
|
|
Joined: Aug 2006
Posts: 202
Member
|
Member
Joined: Aug 2006
Posts: 202 |
thanks for the fast reply what is strange is I monitor the voice mail port and after answering the port after it rings my testset is when I here the string of digits it is like it is speed dial a number after the call is answered
|
|
|
|
Joined: Feb 2005
Posts: 12,347 Likes: 4
Member
|
Member
Joined: Feb 2005
Posts: 12,347 Likes: 4 |
You are probably hearing the "mode codes" that are sent to voice mail port upon answering, to indicate how to handle the incoming call.
That's exactly what's happening. The switch doesn't just ring the extension when it is assigned as a VM extension in 505,7. There is information passed. If you want to confirm this assign them to one of the other regular hunt groups in 505 like 1.
The mode code information is designed for the Partner VM systems and may or may not be appropriate for third party messaging systems.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
|
Joined: Aug 2006
Posts: 202
Member
|
Member
Joined: Aug 2006
Posts: 202 |
i also set program 410 to not active
|
|
|
|
Joined: Aug 2006
Posts: 202
Member
|
Member
Joined: Aug 2006
Posts: 202 |
|
|
|
|
Joined: Feb 2005
Posts: 12,347 Likes: 4
Member
|
Member
Joined: Feb 2005
Posts: 12,347 Likes: 4 |
Try what? What's the problem? I think the question is "how should the Partner system be configured to work with whatever VM system you have". 505,7 may be correct, maybe not. That information should be in the documentation that came with the third party VM system.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
|
Joined: Aug 2006
Posts: 202
Member
|
Member
Joined: Aug 2006
Posts: 202 |
here is what i found out the voice mail is a keywest 1 I put the voice mail ports in group 6 and called voice mail and you get the proper geering the only thing I can think of is the voicemail does not like the codes the acs is sending thank you T.T.T and hbiss for your help
|
|
|
|
Joined: Feb 2005
Posts: 12,347 Likes: 4
Member
|
Member
Joined: Feb 2005
Posts: 12,347 Likes: 4 |
Like I said, some third party VMs will integrate with the switch the same as a Partner VM, others won't. Without making use of the mode codes the third party VM won't have the functionality of a Partner VM or another that does.
My experience is that many third party VM manufacturers are seriously lacking in doing their homework. Most have no idea how their product is supposed to integrate with the many phone systems out there because they never took the time to actually test it. Consequently their documentation gives you very little information in that regard, usually all they say is to put the VM port extensions in a hunt group.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
|
OS 7030
by Bushmills - 09/03/24 12:42 PM
|
|
|
|
Forums84
Topics94,387
Posts639,267
Members49,800
|
Most Online5,661 May 23rd, 2018
|
|
1 members (nortelvoip),
229
guests, and
158
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|