|
|
Joined: Feb 2006
Posts: 5
Member
|
Member
Joined: Feb 2006
Posts: 5 |
Hello All,
Been looking through past posts for two days and see nothing that resembles my problem. We have a AVAYA PARTNER ACS, W/ PARTNER MESSAGING R1.0. We have 11 inbound lines that are part of one company and 1 line on 14 that is part of another company. The auto attendant pickups for the first 11 lines and routes calls automatically by which button is pushed. Every thing works great on the system and we can route(#301) line 14 to one extension and to one button with (#209)differental ring. The problem is if line 14 is not answered the auto attendant from the first company picks up that line. We have checked(#204) and see the line is unassigned on ASA lines. Not sure what else to check?? Does anyone else have any input or suggestions.
|
|
|
|
Joined: Apr 2004
Posts: 4,991
Member
|
Member
Joined: Apr 2004
Posts: 4,991 |
Did you check #206 group 7 and see if 14 is assigned there ? I read your profile do We have a girl for you . :banana: :banana:
|
|
|
|
Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
|
Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Yes, and you could have line 14 have it's own AA with it's on greeting. (just a thought)
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
|
|
|
|
Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
|
Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
When logged into the System Administrator's mailbox, go to A.A.-2, and listen for the line assignment option. Assign line 14 there, and A.A.-1 will stop answering it.
|
|
|
|
Joined: Feb 2005
Posts: 12,347 Likes: 4
Member
|
Member
Joined: Feb 2005
Posts: 12,347 Likes: 4 |
The problem is if line 14 is not answered the auto attendant from the first company picks up that line.
I think he just wants to stop the AA from picking up the line.
Just unassign it from #206, group 7 (option 2). You could also remove it from AA #1, line assignments.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
|
Joined: Feb 2006
Posts: 5
Member
|
Member
Joined: Feb 2006
Posts: 5 |
Thanks for the help guys I will try all your suggestions today. And thanks for the though on having a different AA answer that line, that may work even better than having it just ring.
Thanks again All.
|
|
|
Forums84
Topics94,400
Posts639,349
Members49,808
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
333
guests, and
368
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|