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Nortel 7316 #141221 11/18/08 04:33 AM
Joined: Nov 2008 Posts: 8 Pittsburgh, PA Sparkplug Member
Sparkplug Member Joined: Nov 2008 Posts: 8 Pittsburgh, PA	Can anyone help me? My handset stopped working all of a sudden. My phone will only let me answser hands free now. Any ideas on why and how to fix it?

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Re: Nortel 7316 #141222 11/18/08 04:42 AM
Joined: Aug 2004 Posts: 9,168 Likes: 17 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,168 Likes: 17 SOUTH TEXAS	Can you take a cord and handset from another telephone to test and see if you have a defective handset?

Re: Nortel 7316 #141223 11/18/08 04:44 AM
Joined: Nov 2008 Posts: 8 Pittsburgh, PA Sparkplug Member
Sparkplug Member Joined: Nov 2008 Posts: 8 Pittsburgh, PA	I tried a different cord, but not another handset. I can't find any type of help in the manual, unless I just don't see where it is.

Re: Nortel 7316 #141224 11/18/08 05:08 AM
Joined: Aug 2004 Posts: 9,168 Likes: 17 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,168 Likes: 17 SOUTH TEXAS	Try another handset before you go any further.

Re: Nortel 7316 #141225 11/18/08 06:44 AM
Joined: Nov 2008 Posts: 8 Pittsburgh, PA Sparkplug Member
Sparkplug Member Joined: Nov 2008 Posts: 8 Pittsburgh, PA	Okay, tried another handset. That did not work either.

Re: Nortel 7316 #141226 11/18/08 07:01 AM
Joined: Aug 2004 Posts: 9,168 Likes: 17 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,168 Likes: 17 SOUTH TEXAS	Now try a different set of the same model...what we are looking for is a stuck hookswitch or see if you have a programming issue. Eliminate the hardware first....Do you have a headset plugged into your telephone???

Re: Nortel 7316 #141227 11/18/08 07:04 AM
Joined: Nov 2008 Posts: 8 Pittsburgh, PA Sparkplug Member
Sparkplug Member Joined: Nov 2008 Posts: 8 Pittsburgh, PA	I do not have a headset. I will try another handset and cord from the same model phone.

Re: Nortel 7316 #141228 11/18/08 07:06 AM
Joined: Aug 2004 Posts: 9,168 Likes: 17 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,168 Likes: 17 SOUTH TEXAS	Not the handset and cord...the ENTIRE telephone set.

Re: Nortel 7316 #141229 11/18/08 07:08 AM
Joined: Nov 2008 Posts: 8 Pittsburgh, PA Sparkplug Member
Sparkplug Member Joined: Nov 2008 Posts: 8 Pittsburgh, PA	sorry not sure what you mean by that.

Re: Nortel 7316 #141230 11/18/08 07:16 AM
Joined: Aug 2004 Posts: 9,168 Likes: 17 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,168 Likes: 17 SOUTH TEXAS	The entire telephone set is the cord that plugs in the wall, the plastic box with the dial and buttons and the curly cord and handset.