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Joined: Nov 2008
Posts: 8
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Member
Joined: Nov 2008
Posts: 8 |
Can anyone help me? My handset stopped working all of a sudden. My phone will only let me answser hands free now. Any ideas on why and how to fix it? 
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Joined: Aug 2004
Posts: 9,168 Likes: 17
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Admin
Joined: Aug 2004
Posts: 9,168 Likes: 17 |
Can you take a cord and handset from another telephone to test and see if you have a defective handset?
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Joined: Nov 2008
Posts: 8
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Joined: Nov 2008
Posts: 8 |
I tried a different cord, but not another handset. I can't find any type of help in the manual, unless I just don't see where it is.
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Joined: Aug 2004
Posts: 9,168 Likes: 17
Admin
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Admin
Joined: Aug 2004
Posts: 9,168 Likes: 17 |
Try another handset before you go any further.
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Joined: Nov 2008
Posts: 8
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Member
Joined: Nov 2008
Posts: 8 |
Okay, tried another handset. That did not work either. 
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Joined: Aug 2004
Posts: 9,168 Likes: 17
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Admin
Joined: Aug 2004
Posts: 9,168 Likes: 17 |
Now try a different set of the same model...what we are looking for is a stuck hookswitch or see if you have a programming issue. Eliminate the hardware first....Do you have a headset plugged into your telephone???
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Joined: Nov 2008
Posts: 8
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Member
Joined: Nov 2008
Posts: 8 |
I do not have a headset.
I will try another handset and cord from the same model phone.
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Joined: Aug 2004
Posts: 9,168 Likes: 17
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Admin
Joined: Aug 2004
Posts: 9,168 Likes: 17 |
Not the handset and cord...the ENTIRE telephone set.
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Joined: Nov 2008
Posts: 8
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Member
Joined: Nov 2008
Posts: 8 |
sorry not sure what you mean by that.
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Joined: Aug 2004
Posts: 9,168 Likes: 17
Admin
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Admin
Joined: Aug 2004
Posts: 9,168 Likes: 17 |
The entire telephone set is the cord that plugs in the wall, the plastic box with the dial and buttons and the curly cord and handset.
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