voice mail was working fine ,now suddenly ext. 112 can not receive v/m,phone continues to ring without going to v/m. checked subscribers guide for incomplete call handling to activate leave message,
did not resolve the issue, any idea as to where i need to go,i'm certain it is something that was done unintentionally by the user,not in programming.

most cases it is that the user has switched off the call forward to v/m
to check this we will need to know
1. what is the model of the phone system
2. dial 165 do you hear the voicemail answer?
if not try 265
if so and the phone system is a KX-TD, Series System from the user handset lift handset and dial 7105165# or 7105265#


Peter (www.vpi.ie)

phone system is kxta-624 with a kxtvs50 voicemail
by dialing 107/108 i can get to the mailbox on ext. 112 however when you call the ext. it just rings and then goes back to the ext.that transfered the call.

If the phone is a Panasonic Proprietary set, is the FWD/DND Button flashing? If not, then the phone is NOT forwarded to vmail.
To call forward, Lift handset with INTERCOM dialtone, dial 712107#, Hangup. This will do a fwd busy/na to vmail.

will this call forward feature prevent the user from answering the phone when she is at her desk ?
when does one use this feature? can the user mistakingly turn it off? i do not know if this has to be left on for voice mail to work properly. :bang: :bang: :bang: :bang:

:banana:

:confused: :confused: :confused:
was wondering if anyone can confirm the last answer to my post????

To answer your questions in order: no, as long as they answer before the no answer timer expires; to forward calls to voicemail if the users extension is busy or if they don't answer; yes; yes

thanks ever soooo! much can't wait to try this in the a.m.

As BrianH says, you're limited with the 624 to Busy/NoAnswer forwarding. So if 112 is busy, the call will go directly to mailbox 112.

Thanks again, as I Said It Was Working fine then stopped so apparently the user somehow turned it off
as long as she can answer her calls and if not available to answer it will go to vm i will be happy

If you don't have a 624 user guide, you can google one. The callforward instructions are pretty straightforward.
Good luck

i am going to follow your advice and goggle it before i finish up today,thanks

Check here.

EDIT: To remove link

Please don't post such links. We don't want someone without the knowledge or ability to damage their or someone else's system. Thanks

:toast: :toast: :toast:
Thanks Dave This Site Is Awesome

thanks everyone ,the system is now working correctly