Just took on new customer with 824 with about 70 stations. Customer left auto set relocation active over period of time and now have a few station ports that don't come up. It seems employees moved phones, left phones unplugged etc. In DN/Port info some stations information not accurate. Can auto set relocation set to yes cause this kind of problem? Should I do a system restart?
Do you really want to reprogram the system ? what about oddball stuff :call forward,external numbers ,page groups,zones,hunt groups etc. Auto set relocation was always a head ache for techs but easy for clients. If working in a location that uses relocation go by port number only.
Just hit me: did you mean a power down and re power?
I understand the port number thing. that never changes but why for instance does system programming show X249/P0411 when it is actually X249/P416? As far as the dead station ports I was hoping a power down and power up would correct these issues. Thanks for your help.
I ran into a Mics with 2 PRIs and about 80 stations like that. What I did is to first ---shut relocation OFF & never turn it back on again. Then I re-jumpered the whole system. I made an Excel spreadsheet and filled it out as I went along. It took a while, but it saved alot of time and effort and frustration in the long run. The reason we took over the system, was that the guys that were servicing it, just couldn't figure anything out and their only solution was a new system. It's been about 4 years since I've looked at that spreadsheet---if you think it might help you, shoot me a PM with your e-mail address.
We had that problem with the DN showing on two ports. And I think we went into maintenace and looked at the port to see which one the set was actually on.
I should have said to see which port was equipped
Customer rebooted system last night and now there are 3 more dead station ports. Any thoughts?
Are these station ports dead at the 66 block or are they dead at the desk jack?? You have to find out what is happening at the system. A butt sett will tell you if you have data on the pair, but I like to use a 66/mod adapter and a Nortel phone at the 66 block to see what is happening. Just make sure you disconnect the jumper, and use the same kind of phone that is on the desk. Once you determine what is going on with all the station ports, then you can start making changes. It may be that the ports are bad--those things happen--but you've got to be sure if its a "port" problem, a wiring problem or a CPU problem.
Station ports dead at the block. What also happened is I disconnected a phone connected directly to block, when reconnecting the port is now dead. I should mention it turns out the previous vendor sold the customer a 0X16 module, Call Pilot and software upgrade about 2 months ago.
Are the dead ports on the 0x16 station mod? Also maybe go into maint. and remove problem ports then re enable them.
Dead ports are not all on same module. I tried the disable/reenable but did nothing. I'm thinking maybe when software was upgraded there was a problem.
8x24? with only three dead ports and 70 stations? your lucky!!
That thing is old. A reset would get rid of the wierd looking software issues but the hardware problems sound normal. you could get replacements on the cheap or look for free ports if you have any.
A few dead station ports would be OK but it appears now when a phone is unplugged or the system is reset more ports die