I probably already know the answer to this, but hoping someone has discovered a work-around...

I've installed a new CICS and CP100 in a busy doctor's office. Unfortunately, they are technically unsavvy (how do you cut people open and sew them back up but cannot understand "Press **" or "Press #"?).

I avoided using a night button so they could just walk away from the system at the end of the day. System is set to answer on 4 rings. The doctors wish to have "0" rings at night when they call in to get their on-call messages.

Is there any way to do this via some type of scheduling without installing a night button?

Cannot this function be built in services then put the system in automatic?

:shrug:

how about a back door line for only msg retrival

That's what I wanted to do, but the office staff use that line for outbound calls and patients end up calling back (from the captured CID). They're too cheap to order a new line...

Under services,set hours for business, set answer to auto. Need to set for all days of week. 0 rings will not allow call id info to be recorded at night so 2 rings is better. Call pilot greetings morning ,afternoon and evening should stay the same. Is existing set up 4 rings drt from 21, 221? or is Call Pilot set for 4 rings ? Might need to adjust so that main phone controls forward to voice mail. I think this covers it.

Jacktel is right.
Auto schedule is the way to go. Just make sure that your Night scheduled time meets the time for Night Greeting number in the CP setup. IN this case you don't need Night button on the phone.

Where do I set the # of rings? I programmed everything else under "Services" "Night" "Mon ~ Fri", etc. Checked under "Ringing Groups" "Lines", etc. and every other heading...couldn't find where to set the # of rings, however.

DRT is 4 rings (221) and CP is 4 rings on lines 001 ~ 004.

The docs don't want to wait four rings when checking their on-call messages @ 3am.

Always wondered about the Schedule settings...never had the need for them. I have always programmed night buttons in the past.

Thanks for the assistance/education.

If drt on 221 is 4 and call pilot is 4 then outside caller hears 8 rings before VM? if no pickup at 221? Set Call Pilot to 2 and test with temp. nite button at 221 should hear VM at 2 rings or set Call Pilot to 0 rings and make sure no lines appear and ring on VM extentions. If it works ok remove nite button change time to after hours and test again.

If you put the CP DN in a night service ring group the CP will answer immediately. Delay settings in the CP will be ignored.

No, CP picks up after 4 rings. Press "0" and 4 more rings before Gen. Delivery MB. DRT has to do with transfers from the phone/callback, no?

Ah-ha...didn't know that.

Thanks!

Have you considered DND. Program the button to go to VM. Label the button Nite. when they want AA to answer calls the press the nite button.

We just went through this and the DND worked for our customer.

The idea is to do this without having the client push a button. I used "schedules" and all is working fine.