Ok so I was using a Nortel Flash VM (2port) at a location I am at. One of the ports stopped functioning correctly. I ordered a new Nortel Flash VM system. This one appears to have 4 ports tho. The problem I seems to be having is that in the original 2 port VM I was able to edit the Auto Attendant options. However with the new one It gives me "not allowed" when I hit the AA button. Anyone have any ideas why??? If I should be more clear let me know. Thank you

Is that a Flash Lite you have?

I have a Startalk Flash. It doesn't say anything about light. I noticed that the "light" version doesn't even have an AA. But the AA is picking up so it appears to be on this one. I just get the default "thank you for calling..." etc.

So if it's "Not Allowed" when you hit "AA", how did you manage to program it when you installed this new unit?

BTW, you mean "Channels" not "Ports". If the one you have is a "4 Channel/2 Ports", then there must be an expansion card in it with the "4" clearly visable on it inside the cover.

If not, it's either a "1 Port/2 Channel" or a "Lite".

I didn't program it. It's the default from what I can tell...

Oh and I do have that card as well.

If it was "New", then there is no default. As well, you would have had to initialize it and program it. Otherwise it's just an expensive box on the wall.

My money says it was a "New" (meaning "Used") eBay special.

It was not new. Sorry if I speculated that. It is refurbished. But I don't see how it would be on there either way. I reset all features to default and I am still getting that AA greeting. (does a reset not cover a mailbox or AA reset as well?)

Then it's a Lite Version, not Flash 2 or 4.

How other then that could I tell if it is a lite version?

(and the serial tag says "4ch h/w") Guessing that's a 4channel then if that helps any.

Guessing nobody knows.... :shrug:

Well I really appreciate your help. Thank you.

The NT part number "might" tell us but the best way is to get the version code from the flash itself.

We are not there - so we don't know.
You must provide the information from the cartridge in the unit.
Copy ALL the info off the cartridge.
Let us know - then we may be able to help.

MoorTel was asking the right questions.
A Flash will not work just by "plugging it it".

This is the info on the flash card....

NNTM040EH11Y 1999/12/21
NT5B78EC 0002 Rel 02
E/S FLASH VM 2.0.10 2001-06


On the VM unit itself:

NNTM040EI99J 2000/01/05
NTAB2456 0006 REL 01A
FLASH 4 CH. H/W
MADE IN CANADA 2001/07


There's all the info that I have.

Ok, that is indeed a Flash 4 (2 port/4 Channel).

PM sent to avoid Installer information in the open forum.

If this unit was orginally a FLASH LITE, putting in a FLASH 4 cartridge and standard software card WILL NOT change the fact that it was a LITE. Only a keycode will unlock it.

So if you had a Flash Lite that was replacing a Flash and you took, both flash 4 cartridge and the software card out of the flash and installed it in a Flash lite, would that work?

No It would still be a Flash Lite. You need the keycode.

telemarv is correct, but I have had luck by down grading the Flash to a lower software level. That will default the unit back to a normal flash from a flash lite.