DR5 and Call Pilot - 03/24/07 07:35 PM
Customer bought a used Norstar MICS with a StarTalk VM. The system MICS version is a 30EMUM10, which I interpret as a modular DR5. Customer wanted newer voicemail,so they bought a Call Pilot 100 V 3.1.
I was brought in to make it all work. The systems work, but there are problems. I was hoping the CP100 would be backwards compatible, but it might be that the DR5 is too backwards.Here's the symptoms-
When calling in, the CP100 answers after 4 rings as it should, but system says "This Mailbox has not been initialized.." I tried initializing Ext 21, operator mbx and General delivery mbx. It makes no difference.
also, Night service does not cause instant answering after burst ring, but still rings 4 times.
Checking the DR5 programming, I can find no ringing groups.
Am I missing something?
I was brought in to make it all work. The systems work, but there are problems. I was hoping the CP100 would be backwards compatible, but it might be that the DR5 is too backwards.Here's the symptoms-
When calling in, the CP100 answers after 4 rings as it should, but system says "This Mailbox has not been initialized.." I tried initializing Ext 21, operator mbx and General delivery mbx. It makes no difference.
also, Night service does not cause instant answering after burst ring, but still rings 4 times.
Checking the DR5 programming, I can find no ringing groups.
Am I missing something?