Hi! I'm new, and new to Mitel. Please bear with me, and don't hit your forehead too hard when reading this...

I'm getting an alarm on the console of the SX200 ML who's upkeep I've been put in charge of.

In maintenance, show alarms all shows this under PCM Channel Alarms Display:

BAY: # Devs # Unavail Percent Alarm
Bay# 3 │ 32 │ 32 │ 100% │ Major

Minr Major Critical
0% │ 20% │ 0 │

Which would be pretty bad... If we had a 3rd bay.
The system only has 2 Bays, the main + one peripheral bay. How do I tell the system it only has bays 1 & 2?

Bay 1 connects to bay 2 via a BCC II / fibre connection. 2nd fibre port has no connection (as it should be).

Thanks in advance,

Tod.

You need to change the thresholds for bays and system in maintenance.

John,

Thanks!
Deleted step by step that shouldn't appear in this area, as Johnp pointed out. Acceptable
would be something like 'I changed alarm levels to 100% in the offending bay(s)'. Remember that we have folks here that could inadvertently hose their system trying to correct something. (Or sabotage a system for whatever reason) Please reread the posting rules. Or PM me or any other MOD for clarification.

Thanks!

Tod.

Do you have a PRI on this system??

minor 100 major 100 critical 0 should do the trick

When looking at system values, note the level causing the alarm and bump up the values enough to cover but not disable alarms.

Please, one other thing. If you would in the future not post exact procedures rather just a more general statment saying I set the levels for minor and major to 0%

There are people on this board who make a living off their ability to install, program and maintain these systems. To protect our interests we ask very little from the members here and this is one of those things.

Thanks in advance for your efforts.

John,

Sorry about that. I will generalize more in the future. I've had that sort of procedural documentation beaten into me, but I completely see your point.

100 100 0. Gotcha, thanks again. I'm still wondering though, this doesn't actually tell the system there is no 3rd bay, it just says to ignore bay 3 alarms, correct?

JWRacedog,

Negative on the PRI.
I have the following in bay 1:

LS/GS TRUNK CARD
DIGITAL LINE CARD
ONS LINE CARD
ONS LINE CARD

and the following in bay 2:

ONS LINE CARD
ONS LINE CARD
ONS LINE CARD
ONS LINE CARD
ONS LINE CARD
ONS LINE CARD

No bay 3, of course.

This is a small hotel, less than 100 rooms, one of 2 owned by the same people. They didn't see any need to get rid of the POTS lines.

Thanks both!
Tod.

Correct just hidden. You will find that phantom hardware can be useful swapping sets around, or if a number is needed to do something out of the ordinary.

John,

Thanks again.

Follow-up:

I forgot to set the system thresholds. Went back, did that, and all is right with the alarms. Now to tackle nastier issues...

Have a day!
Tod.

Any chance this system came from the 'bestest', probably larger, property and the put the Latest, Greatest system in the 'bestest' property? I've had to go in and 'clean up' after some low $ 'whiz kid' moved the system, following installation of new system by a high $ company.

You know, there's a good chance something like that happened...

All I know is they bought the system used / refurbished. It was supposed to have come fully programmed. It's mostly programmed. (Something akin to 'mostly harmless', I think).

I will say after having lurked here a bit, and reading through posts that pertain to the 200 series (digital, I mean), I'm a little less than impressed with whomever programmed it. I know I'm new to Mitel (and any PBX other than asterisk, for that matter!), but after learning about tenanting, COS, COR (well, I'm still learning, of course), and finding out this thing has been programmed to lump ALL extensions into the same of each... Yeah. Less than impressed.

However, I'm learning, and that's good!

ps.
I'm not against the hardware / software at all. Just the person who 'programmed' it. The platform is nice, and fun to work with. I'm impressed with how much they can pack into a system that small. I'll stop there before I go off on another tangent. :-D

one tenant is usually good.
But you should have multiple COS and if you're going to restrict phones, multiple COR.
You will need professional help with ARS (forms 20-28) but it should break out types of calls by the digits dialed, with more than one route out.

It is a great platform. The ARS on an SX200 will sing and dance if you want it to...

As an example, a motel with SS's for admin will have active COSs for Rooms, VM, Console, SS admin, S/L Admin, Pool and Elevator, Lobby/Public, Trunks. And 4 or more active CORs.

Telephoneguy, Lightninghorse,
Right, it looks like those forms are somewhat analogous to the routing and restrictions in asterisk, just broken out differently. (Differently enough that I don't yet understand them).

Telephoneguy,
So far I like it. This replaces an SX20, which I was very impressed with - I mentioned in a PM about packing so much into so little, well, the 20 did just that. Thank heavens I never had to try to program it - I just read the manual we had. That was enough for me.

I hear you, Lightninghorse - When I saw that all the courtesy phones could make LD calls just like everywhere else, I was a little stupefied.

I've started pestering the powers that be about taking a class, I just have to keep on them...

Courtesy phones are usually either restricted to internal, which you can do from the console if you have either option 107 or 108 enabled, or else are ringdowns (requires a class-of-service option) which automatically call the operator when they go off-hook.

Point out to TPTB that you only happened to stumble onto the courtesy-phone issue, and that they could have been on the hook for thousands in long distance. You may also want to stress the potential for loss from illicit calls if the ARS is not set up correctly... 976 calls, for example, or 900 calls... or 011 632 5555-0000 (Manila, example number).

I knew a guy who used to program ARS to redirect calls for his competitors to his cell phone. Not the most ethical trick, but it shows what the system can do...

Telephoneguy,

Thank you for the info on the courtesy phones. I'll double-check those options for the console, then make sure they're restricted next time I'm on location. Good info!

I already did that - Thankfully the nastier issue we have is keeping us from being bitten by that at the moment (although, on the old system there was a programming error at one point that allowed rooms to call LD without billing - so they 'got it' right away when I pointed this out to them).

I was actually thinking about rerouting 411 to google 411 to help cut down on phone costs... I know the system can do it, I'm just back-burnering it until I get the bad stuff out of the way.

I'm going to go off on a tangent here for a moment, and then probably another tangent...

I saw a post about phone techs being a 'GOB Network' a while ago, it was an older post, but I wanted to say this: The replies from the techs were very accurate. Although I've only recently been put in charge of phone equipment, I have seen the way phone techs and PBXes are treated, and it isn't right. Places where I've had new rooms installed just for the servers will have their PBX in the basement right next to their 66 blocks... On wooden pallets if the owner was thinking ahead, but usually that isn't the case. Basements up here get wet. A LOT. Basements up here are almost always musty, dirty, hot, etc. It's still a wonder to me how people can just plop anything worth over a grand on a pallet and expect it to work for 1 year, let alone 20.

When I came here to ask for help, you were all very nice, and helpful. Especially for people who are hanging out in a forum in their spare time, telling people how to do the job they normally charge for. I can't tell you how much I appreciate that. I noticed that there is a computer section of the site, so I have been trying to hang out there and help out when I can, and will continue to do so, because I do appreciate everything you guys have helped me with so far. Thank you again!

At least TPTB here listened to me on the new one. We have a nice table where the PBXs are currently situated, until I can find a rack that I like (decent fans, good space, etc). The area the PBX is in is actually dry, and they listened to me about putting it on a beefy UPS (rack mountable! YAY!). I just wish more owners were as cool as these are.

Now to convince them to send me to school. :-D

I think I mentioned going off onto a second tangent... Nah, enough typing for now. Thanks guys!

Tod,

Thanks for the kind works and welcome to the forum.

While I don't think I've read the GOB thread, I would likely disagree. As you pointed out, the regular posters here are highly qualified professionals who give their advice freely. One common concern amongst us is that we do not want to see food taken off a fellow members table(s).

Tha above is where telling one what to do, but not how to do it comes into effect. You will also find that how a question is asked goes directly to how it is answered.

Due to recent events, you may find that some will receive a "perhaps you would benefit from calling in a local technician" answer. Those helping in the forum to support others likely won't get that type of response.

Once again welcome and thanks.

John

P.S. I have an uncle living in Duluth

Corrected error in meaning in 2nd paragraph. John C