We have an SX-200 system and the device is a Mitel 420 phone. The previous technician had the Mitel support person setup one of the phones with a "Make Busy" button so that all calls would be immediately forwarded to an outside answering service. When the person returned and hit the button again, all calls could be answered locally. Well there was no documentation left and I can't find the manual. How do I setup a "Make busy" button so that I can do this with another employee?

Could I also program the SX-200 to always forward all busy or no answered calls for this extension to an outside line? That way, if the person forgets to hit the button to forward all calls, the calls would never be missed by anyone. How do I do that?
Thanks!
Timcin

What type of SX200 do you have ? Anyway - could be a call forward toggle key or a DND key which could then cause calls to be forwarded. Again the type of SX200 (Digital, Light, EL, ICP) would be helpful

As Dane mentioned, just because the customer called it a 'make busy' key, doesn't necessarily mean that was the Mitel feature they were using.
It was probably a call fwd always toggle, that call forwarded the prime to an external number.

This is a SX-200 Digital system. LW 19 Q41.0.1

Okay you should be able to go into form 9 and find the set - expand the set and find an available button - set it to feature and then to forward call always and forward that to a speed dial key or a system speed dial for the external number. Then you can use another button for forward call busy no answer or just no answer

Thanks Dane,

I tried going into Form 9 and setting one of the speed keys to feature but after it's programmed and you hit the key, it automatically calls the number. That's not what I want.

Ok, how about a way to do this without programming the superset device and having the phone system do it automatically? This way, it avoids the problem of the person remembering to hit the key on the phone. I setup an abbreviated dial entry in the system, i.e. 860, and tried to set it up via the console to forward both internal and external calls when busy or there is no answer but the console won't accept 860.
What do I need to do to get this to work so that any call that is missed, not answered, or hits a busy signal automatically forwards to the long distance number?

Did you put in the Feature Access Code for abbreviated dialing before 860?

Yes, our feature code is 8 so I put in 8860 when I hit the key, it immediately dialed the number.

I'm trying to set this up for the CEO and I'd rather make this fool proof. If he forgets to hit the make busy button, his calls will never get transferred and he won't like that either.

Can't this be done without using keys on the 420 phone?

I foresee a major problem here. Think about what happens to the call when the boss doesn't answer his cell-phone. Is his cell forwarded to cell VM or back to the office vm, or...? Will he check VM religeously, OR BLAME YOU FOR MISSED CALLS, when he inadvertently/accidentally/on-purpose deletes his VM. Or forgets his pin code, or, or, or. John C.

The only major problem will be if I can't get this to work. Our company merged with the other company and now we have their CEO in charge. He only comes to our offices 1 or 2 times a week and he wants to have all his calls that he doesn't answer at our local office to be forwarded automatically to his main office 40 miles away. That is where his Administrative Assistant will answer his calls. The Administrative Assistant here at our office just got laid off this past Tuesday so there's no one here to answer his calls. If the Administrative Assistant at the main office doesn't answer, the calls go to HIS voice mail at the main company. This is what he wants, not what I want.
How can I do this automatically?

Just reading here, I'm thinking someone had you setup a dnd key, the make busy key is only available to acd agents only, maybe someone had you set it up with a dnd key. I believe for your scenario the toggle key solution will work but that is dependeny on your feature level and the set type read the documentation to verify that for sure. On a seperate note type of a CEO uses a ss420 anyhow.

On thing to consider when using dnd to re-route calls is that it uses form 19 for reroute.

Call Forwarding - Toggle Keys
Description
This feature allows users of all DNIC SUPERSET telephones to direct their call forwarding (Always, Busy, No Answer, Busy/No Answer) temporarily to another destination with a touch of a button. You may toggle back and forth between one forwarding mode to another without having to reprogram the forwarding destinations.
This is very convenient for people who leave their desk phone and use a cordless phone for short periods of time. In this case the user could press a Forward Always button on his desk phone when he leaves his desk and takes his cordless. After returning, he would press the Forward Always button again to return the forwarding to its normal state.
The attendant can also cancel call forwarding for all extensions at once. The console operator can disable all the call forward modes for an extension if the system option Feature Level is set to level 1 or greater. See Attendant Call Forward Setup and Cancel.
Conditions
• The toggle keys Forward Always, Forward Busy, Forward No Ans, and Forward Busy/NA are available for the SUPERSET 400 and SUPERSET 4000 series telephones, but not for SUPERSET 3DN and SUPERSET 4DN telephones.
• The toggle key (feature key) for the forwarding type must be programmed. The keys are Forward Always, Forward Busy, Forward No Ans, and Forward Busy/NA . These feature keys (excluding Forward Always) are dependant on the MOSS System Option 102, Feature Level being set to level 1 or greater.
• Pressing the Forward All feature key when some call forwarding types are enabled, disables all destinations programmed for all the call forwarding types. Pressing the Forward All feature key when all the call forwarding types are disabled, enables all the destinations for all the call forwarding types that have been programmed.
• The toggle keys for call forwarding can be used with PKM keys.
• Pressing the feature key for the forwarding type activates the call forwarding for that particular type of call forwarding, for internal and external calls if the destinations are programmed. If there is only an internal call destination programmed, then only the internal calls for that type of call forwarding will be activated, and vice versa.
• The LED of the feature key will be on solid when the call forwarding is enabled for either the external or internal calls of that particular type of call forwarding.The LED of the feature key will be off when the call forwarding of that particular type is disabled for internal and external calls.
• Pressing the feature key for the forwarding type when the LED is on solid disables the internal and external destinations for that particular forwarding type.
Programming
• Program a feature key for the forwarding type. The feature keys are Forward Always, Forward Busy, Forward No Ans, and Forward Busy/NA . See Feature Keys.
• Program the destinations for the call forwarding. See Call Forwarding.
Operation
• Press the programmed feature key: Forward Always, Forward Busy, Forward No Ans, or Forward Busy/NA .

yes should be available to all DNIC users

Yes should be available to all dnic users provided you are feature level 1 or greater as stated above.

The console may not be accepting the speed dial # because it may be confusing it with FAC 8, bin 60. Try setting up a speed dial that doesn't start with 8 (some unused leading digit, maybe?).

Or try setting an extension that CFAs to 860.

Did you ever get this figured out?