Have a failing Partner VM bought 11 months ago. I suspect a failing hard drive. It was bought through Jenne in Ohio. Do I start witht hem for warranty repair/replace or is there another procedure.
No I am just an installer. I am having no luck getting this process started. From what I gather from the Avaya site I need a "sold to number" which I cannot get because I am not a business partner. There isn't even a product support option that I have found yet.
My distributor is a value added reseller as well and they sell a lot of Avaya products including the IP Office, plus Cisco products and a dozen others. You'll just have to accept the fact that it's perfectly OK. I do this work for them under the agreement that I deal directly with the customer. You might be interested to know this is the FIRST warranty issue since I began doing work for them 4 years ago. In fact I have NEVER before had a warranty Avaya issue in the 12 years I have been working with their products.
They did not sell to me. They sold to my distributor who sold it directly to my client and I installed it.
then your involvement should end right there I would tell the customer ." Its still hanging on the wall and installed properly when you get the replacement let me know and I'll schedule a service call to install it"
no way would I handle a warranty for a item I didn't sell ...taking care of warranty is part of what the mark up covers