New to forum. I am an end user that just installed a Partner ACS system. Using the PC Administration software downloaded from AVAYA website. Everything works fine except I can't open any of the files downloaded from the internal memory of the 509 processor module. I get the error that the version is not supported. Feature 59 shows: ACS R7.0 910. Can make up a 7.0 xmg file and send it, and works OK. Windows XP Pro on computer. Tried saving to different types of drives with no luck. Anyone have any thoughts? Thanks.

My guess is that it's one of two things:

ACS R7.0 910 is brand-spanking new. It may be that you have found it's first bug.

My other thought is that there's something corrupt with your installation of PC Admin. In order to save a config as an XMG file, you must first download the Partner translations into PC Admin, and THEN save it to disk. So it seems like there's nothing wrong with the readability of the config as it arrives from the switch, only in the readability of the file as PC Admin wrote it. You've tried saving to different discs, so it can't be a bad block/sector thing. Try reinstalling PC Admin.

Thanks for the reply. Had already re-downloaded and reinstalled PC Administration. Didn't help. Might take it home and install on my win2k computer, though doubt it will help. The main problem, really just an annoyance, is that each time you send the file to the processor module, you have to go to the ext. 10 phone and put the system password back in. But I always have thought things should work properly.

Are you talking about the Remote Administration Password (#730)?

If so, go to the console at x10 or x11 and put in the password and then perform a backup (#124). The next time you grab the config with PC Admin, the RAS password info will be downloaded with it. There isn't a structure, field or other visible record in PC Admin's GUI to indicate the presence of that password, but I assure you that those steps will work.

I'm also curious if you're using a modem to talk to this thing or the Admin port. It used to be that only a RAS connection needed that password, but it has since been required for the Admin port as well. Most techs prefer using a console phone to administer the switch, but there are a few benefits to using PC Admin. You may have to revert to console programming if the problem you originally described turns out to be a bug in the "O" patch.

Always easier to use extension 10 or 11 to administer the system. I could program from scratch in less time than it takes to get PC Admin up and running.

Only thing it's good for is remote administration if you are 100 miles away. Only other people who use it are people who are not familiar with the system and think it's going to do the programming for them.

-Hal

I think that your problem is that you started with a blank configuration on the PC, made your configuration changes to it, uploaded that to the ACS, and restored the ACS to get the file to work.

BUT, remember that the password is located on the ACS, NOT in the translation file.

So, when you upload that new cofig, it doesn't include the password - the ACS restarts with the new info, but a p/w isn't included.

So, what you really should do is download a translation file from a DEFUALTED ACS, that has only a password set in it, and save that as your starting place for new systems.

In the case of our original poster, since this is the only system that you will administer, put a password in the ACS, download the current translations by having the GUI do the backup and download, then you will have a file to work from that includes the p/w.

Exactly!

I am currently configuring a T1 for a Partner. The only way to configure is through PC Admin. Otherwise, I'd recommend the telephone programming. It can get confusing configuring a system using PC Admin, between receiving the configuration file from the Partner, changing it, then sending back the programmed changes to the system.

Thanks for all the help. To Touch Tone Tommy, yes I did try to get the translation file from the processor unit, and it does make it to the PC, but the PC Admin software won't load it, says it's not a compatable version. So yes, then I did make a new file and send it to the ACS. If you open the file from the ACS with notepad, you can see the password in there. And yes you are correct, the file I have uploaded does not have the password in it, and that's the problem, I can't open the files that come from the ACS. Actually I find the software a whole lot easier than punching buttons on the phone, and believe we will be more apt to use some of the features than if we had to program only by phone. Also wanted to say how impressed I am at how fast you guys respond to this stuff-Thanks.

The new ACS firmware is obviously adding something weird to the saved XMG file that PC Admin doesn't recognize when trying to open said file. If you don't mind, I'd love to have a copy of any one of those XMG files that fail to load. My email address can be found in my profile.

Lastly, what version of PC Admin was shipped with this processor? I'm curious if version 7.0.0.9 is still the latest available. Start the program and choose Help, then About PC Administration to find the version.

You are correct lambsqtrs.
I just tried to open a translation I pulled from a 91O over the weekend.

And I get the following:
This system translation file is not supported by this application. Only Partner ACS R3.0/R4.0/R5.0/R6.0API for R.6/R7.0 translation files are supported.

So it has to be something with the 91O.

Dagwoodsystems- sent you an email with the file I took off our ACS. Mdaniel, that's the same message I get.

Send it back and get a "K". Nothing you are going to do unless you want to live with it.

-Hal

Using a hex editor, I made minor modifications to the troubled XMG file which allowed it to load. The changes made were at the tail end of the XMG where the software revision is identified.

In case you're interested, I've listed the file's offset (in hexadecimal) and the value changes below:

Now how do I get this information over to Avaya so that they can address this bug?

Lambsqtrs--check your email for a "fixed" version of the XMG file that you sent me.

I would appreciate anyone who has this particular PACS rev to send in their XMG files to me for testing. Addy is [email protected].

You should have one setting in your inbox Tim.

Thanks,

I got a can not deliver to this address Tim. :confused:

There is no "bug" here.

There is a new version of PARTNER ACS PC Administration that will be posted to the Avaya Support Website (version 7.0.1.1). This will support all the latest maintenance releases, including the 7.0.91"O" release; and is backwards compatible to ACS R3.0

I hope to have this posted to the website by 02/29/08.

Ron Rogers
PARTNER ACS Product Manager

Ron, it's nice to have you aboard!

-Hal

Yes, welcome aboard Ron.
Glad to have you. Hope you enjoy the board.

Ron, welcome and thank you for joining the board. Your participation and input are appreciated!!

Ron, Glad you joined, especially since it's nice to have folks here that I know personally.

Just wanted to say thanks for all the help!

:dance: The latest version of PARTNER ACS PC Administration (version 7.0.1.1) has ben posted to the Avaya Support Website (https://support.avaya.com) under "Resource Library -> Downloads -> PARTNER ACS".

Compatible with all releases of PARTNER ACS, back to Release 3.

Enjoy!

Ron Rogers
PARTNER ACS Product Manager

Thanks for the heads-up Ron!