Hi All,

I have just installed a Samsung OfficeServ 7200 which I have programmed and got working fine except for the auto attendant which is using the SVMi-20E module. I have recorded the 1001 greeting and I have logged into the SVMi-20E and created a new AA menu to tell it that 1 goes to Ext201, 2 goes to Ext204 and 3 goes to Ext202 but the system is still using the old menu! Can someone tell me how to get it to use my AA menu all the time instead of the default menu?
I tried editing the original menu which works OK except I can't see how to stop the sysyem voice from telling me that it's transferring my call to the extension eg. I call in and press 1 it says "Please hold while I transfer you to extension 201" I think this is in the Eclass menu but I'm not sure how to stop it happening. I be grateful if someone could point me in the right direction. Thanks for looking.

Regards,
Del

You need to remove some of the prompts in the eclass.

As for your menu, you will need to add entries into the forward trunk menu to send the calls to your AA.

Or use an announce only mailbox with no greeting to send it there

Hi Nameless,

Thanks for your help, I'll take a look at those settings later today and let you know how I get on.

Regards,
Del

Hi Nameless,

Thanks for your input, I've now got rid of the message after entering one of the options and they go where I want them to. I have just discovered 2 more peculiarities, first of all I don't get any caller ID, not even "unknown" when I dial in, is there somewhere I have to tell it to pass it through after the caller presses 1,2 etc.? It says the call is from 225 which is the first port on the SVMi-20E card. Second thing is when I dial the voice mail from an extension to check messages it all seems to work until I press * to exit, it then plays my recorded 1001 message that callers hear when they dial in! Any ideas why it should do that? Can I get it to just hang up? Thanks again for your help.

Regards,
Del

The caller id should work when it comes through. Make sure that in 119 you are showing caller id name and number in lines one and two. It will show the transferring from 225 as a default because the AA is transferring the call to that station. Once the call begins to ring at the station, then the caller will have it in their caller id log.

As for the * that is a way to log out of the vm box and go back into the AA. The reason it plays the main greeting is because that is the default operating mode for the AA.

Thanks for taking the time to answer, so is there a way I can change the default operating mode for the AA so it hangs up?

Regards,
Del

No, you need to put the handset down or press speaker key if using handsfree.

Thanks to the help here I have got the AA to do what I want it to. However I am still having a couple of problems,
1. the Caller ID doesn't seem to work, I have set name first and number first in MMC119 but it still doesn't show up, does it need a card for caller ID or is it built into the MCP?
2. When I call in and choose any option eg. press 1 for sales it rings the correct extension but if I hang up before it is either answered or goes to voice mail the extension will continue ringing for 3 rings and the line light stays on for 90 seconds after the last ring, during this time you can't make or receive calls on that line.
After looking in the manual about connecting analogue lines to the 8TRK2 card it shows P1 Port as having 4 connections, Pin4 = C.O. TIP Pin5 = C.O. RING Pin7 = PFT TIP and Pin8 = PFT TIP but on P2-P8 Ports only Pin4 & Pin5 are required, so where does Pin7 & 8 on P1 go to as my analogue line is only 2 wires?

Regards,
Del

OK, I have just set the system so the line calls directly to Ext 201 not the SVMi-20E and if I hangup it only continues to ring for 1 ring and it releases the line immediately. So I assume the problem is a setting somewhere in the SVMi-20E card, but where and what? Any help is greatly appreciated.

Regards,
Del

Set the Disconnect Clear Signal timer to 800 millisecs. Do this via your network provider.

Common issue with Analogue Trunks and Voicemail.

Do you have MCP or MP20? What level of software are you running?

It is a MCP - 06.08.19 Version 2.67A
The MCP only has the MIS optional card plugged in, no others.
For caller ID would I need one of the other optional cards or should Caller ID be built in to the system?
The SVMi-20E card is 05.08.03 Version 5.

Regards,
Del

To decode the CID an RCM or RCM2 card is required. I believe they are EOL but you may be able to pick up one from old stock, failing that a CRM card but this would require the MCP firmware upgrading to at least 4.21

Remove the 1001 prompt from the day main menu will fix your press * issue.

The RCM and RCM2 cards are the same ones used in the iDCS500 R1 and R2.

The RCM card provides PSTN CID decoding for Digital handsets only, the RCM2 card provides PSTN CID for both Digital and Analogue handsets.

Thanks to everyone for the help, I'll look out for a RCM2 or CRM card in the secondhand/refurb market.

Regards,
Del