I have a voice mail box that I can access if I dial in to the main line. When I try to transfer a call to that box the phone shows “out of service”. How can I set up the mailbox so that I can transfer calls to it?

This will depend on what VM system you use, but if it's comdial you will need to program a Transfer to Voicemail button. Then you press that button and dial the number and hang up.
Mark

How can I find out what VM system we have? Our documentation is very sparse, how do I program a button? Is there any online documentation that would be helpful on this topic?

Tell me what phone system you have, any numbers from the bottom of a telephone and what the phone system cabinet looks like, any numbers or name on it and what color the cabinet is. Also, is there a computer near it that looks like it might be connected to the phone system? Finally, if you email me your a phone number I can call, I might be able to tell enough about it to identify it.

You'll need to know the number of the first port of voicemail, then you program a speed dial button (Intercom **1) enter 6 followed by the first port number of VM, speaker to exit.
To use, you press the speed dial and then either hit the DSS button of the MB or dial the MB ext. followed by a 2.

If it is a Comdial or Keyvoice Voicemail system, you can sign into that particular mailbox and go to options 3 and then dial four to change the transfer options feature. Change it too transfer to voicemail and not an extension. Doing this the VM system will not try to transfer any call to an extension, but goes directly to the mailbox greeting.

It is a comdial DX-80. I already did try what you are suggesting with out success.

What box number are you trying to transfer to?

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| Signal Communication Systems - Fresno, CA | Phone Systems - Central Valley, CA

120

Is there an actual phone associated with that mailbox?? Sounds as if you're trying to transfer to a phone that isn't there. And that's OK but you have to program some things a bit different if that's the case....or transfer in a different way. Do you have the DX-80 manual and the KeyVoice manual that came with your phone system? Are you in Cheyenne?

There may also be some other factors...like--- you may have no greeting recorded for the mailbox. Like "hi this is.....please leave a message". If thats's the case then your phone will ring 4 times or so and the caller will then hear nothing--because that's what is there. Do you have a KeyVoice userguide? Try fooling around with that a bit. Good Luck

The transfer to that mailbox is a different procedure from transferring to a phone. You are trying to transfer to a phone that does not exist is why the display shows "out of service." Try using the transfer to voicemail procedure and you will be successful that way.

you should be able to hit the voice mail button and then the ext. button (or dial the ext. #) and hang up, that should put the caller at your greeting.

upon review, I see that's what punch said!
mark


[This message has been edited by markk (edited March 16, 2005).]

Yeah, JWRacedog appears to have been thinking the same as me. If the box were a 300-series box or higher, a VM Xfr would not work without additional programming in the DX80. But since it is a 100-series, I think Punchdown got it right on. It sounds like you are attempting to transfer to the phone, which isn't there, instead of transferring to the mailbox. Check your user's guide for the correct procedure to transfer callers directly to a mailbox, without ringing the phone. I can't remember the steps off the top of my head, but it's in there. I'm sure someone can cover me on the steps.

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| Signal Communication Systems - Fresno, CA | Phone Systems - Central Valley, CA

I think all you do is hit the VM button, then ext.number and hang up.

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| Telephone Systems | Voice & Data Cabling

Looks like a lot of activity last night, I do appreciate all the help.

The system is a DX-80 with 7260-00 HAC Phones.

I have the DX-80 Executive users Guide and the Supervisors Guide only.

I am trying to transfer to a mailbox that is not associated with an extension. We are trying to set voice mail boxes for some of our employees that spent most of there time offsite and do not have a physical phone in the office.

The box I set up has a greeting recorded, and is set to transfer to voice mail. When a call comes in, I hit the transfer button, then type in the box number and get the “out of service”.

If there is more documentation about this system I would be interested in reading it. We do have a DB-9 serial cable hooked up to the system, but I do not know if we have the software and/or username and password to connect to it.

Again thanks for all your help.

To transfer an outside caller to Mail Box 120 follow these steps: Press the Voice Mail button (fourth row last button on right) dial 120 from the keypad and then hangup.

There's your key. You are pressing Transfer, then dialing the extension or pressing the DSS button. This is what's causing your problem. You are trying to do a transfer to an extension, rather than to a mailbox. Transfer + Ext. is designed to ring the phone. Voicemail + DSS Button or Transfer + Voicemail + Dialing Ext. is designed to transfer a call straight to a mailbox WITHOUT first ringing the phone. Give that one a try.

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| Signal Communication Systems - Fresno, CA | Phone Systems - Central Valley, CA

That worked. Thanks for the help.

Now for a new question. Can an phone at extension 102 be set to voice mail box 120? I would like to set up the vm independent of the physical phone extension/location.

Only one question a week - just kidding. Not sure what you are asking. Please clarify more in detail.

I want to separate a user’s voice mail from the extension. So if Jane moves into a new office, and get a new extension that her voice mail is still the same. I guess I need to know how to map an extension to a voice mail box. Or put another way the receptionist would transfer a call to the new extension but if it is not picked up the call will go to her existing voice mail box.

If you start doing that your going to create a ball of confusion. Just move her extension with her to the new location.

In case I misunderstood. You can auto matically forward messages left in 102 to the new mailbox if thats what your asking.

mark