Hi,

I have a Vodavi Triad Starplus system at work. The problem we are having is that if we are on the phone and some one calls, instead of going to our voicemail the call rolls over to the next available line.

Vodavi Triad TR9015-71 ( 24 Button Executive Key Telephone )

Which system do you have? There are quite a few different ones that use that phone model.

Ed,

I don't know which system I have. I know that I have Software Version Eng.Ver. 3.11-3FE1 Starplus Basic. In the phone room, there is a small metal box labeled Internal Ring Generator Part # 3073-00. Also there is a big metal cabinet on the wall with some cards labeled GDK-100 PSU3. There is also a gray box that apparently controls the voice mail. There is another box only labeld Vodavi. All these boxes are connected to each other.

Hi Ed,

I think my system is Triad 1

You can use the call forward-busy/no answer on the phones by dialing 640 + 9440. You'll need to do this at every phone, so try it on just one phone first to make sure you like it. This will make unanswered calls to go to voice mail, as well as any calls that arrive when you are on the phone.

Are you talking about transferred calls and are you a part of an internal hunt group? I am a little uncertain as to your request.

An in-house voice mail system basically works with unanswered calls. However, on a transferred call, your extension can itself be programmed to send that call to your mailbox when you are busy.

Or do you mean if you are talking on your TelCo Line 1 and a 2nd call comes in, it hunts to Line 2?

Hunting is a feature of your local carrier. Just because one extension is in-use, that doesn't stop a new call from ringing in.

Hi Dave,

Yes, if am on the phone and a 2nd call comes in instead of going to my voice mail it hunts to line 2. I am not sure if I am part of a hunt group.

Thanks,

Hi Dave,

Yes, if am on the phone and a 2nd call comes in instead of going to my voice mail it hunts to line 2. I am not sure if I am part of a hunt group.

Thanks,

Ed,
I did this but the calls stil went to another person instead of voicemail. The FWD button is lit up and there is a dispaly of BSY/NA FWD TO VM 440. What else you think it may be?
Thanks

"What else you think it may be?"

Normal Operation

Scott,

Is there a way to go around this? We want the calls to go to the voice mail if the line is busy.

Thanks,

You'll need a vendor to help you with this. They'll need to assign/program your lines to go to your voice-mail system in a way that is adequate for you.

It is a bit confusing from a techs point of view as to what you want. A normal setup would work just the way yours is set up. A call comes in, you answer it, someone else calls and it rolls to the next line in hunt. This would allow your co-workers to answer the call.

It would appear to me that you're only wanting one incoming line. If that is the case, you could have the phone company remove your hunt group and forward callers directly to a voice-mail box that you rent from them when someone else is on the phone.

Is that correct, or are we missing some information?

Hi Nfcphoneman,

Our situation is that each one of us in the office has our own number. If someone calls me at my number I would want to either be able to take the call or have that person leave a voice mail if I am on the phone. Instead the calls roll over to another guy and then they get mad because they are getting my calls and they don't want to take any messages for me.

You need a tech to look into this for you. We simply don't have enough info to do much help here. You might be dealing with DID numbers, preset forwarding, all kinds of options. A tech needs to access system progrmming and look at a lot of different things.

A busy analog line can only forward to another phone line or return a busy to the caller.

So how does the phone company make a busy line go to their voice messaging? By forwarding the call to another phone line. i.e. The phone number that you dial to retrieve your message.

In-house voice mail systems can only answer unanswered calls.

DID can simulate what the TelCo does. Upgrade to DID trunking and then you can send your busy number direct to an in-house voice mail - for as many callers as you have DID trunks.

Ok Dave , I see what you're saying. Thanks to you and evryone else for their assistance. You guys do a great job, specially when dealing with people like me that are the end users and do not have experience.

Thanks again to all.

Yunior

Hi Dave,

Today I just noticed that when someone calls us our line rings and rings and it doesn't going into voicemail. I think I did something while I was working to try to resolve the other issue you were helping me with. You think that perhaps I messed up some timers?
Please help. Thanks,

Merida, I am currently dealing with a rogue program on my pc which is also interfering in responding to your pm. the most likely cause of VM no answer is a failing hard drive. This is assuming that you have a vodavi dispatch vm on your triad 1. Try unplugging the 18VAC plug from the VM unit for 10 seconds. plug it back in and wait about 3 minutes. if it answers, it suggests the hd is failing.
One other possibility is that you pressed the DND button on sta 100. It toggles between day/night/special. However, if the line's CO preset was programmed, this won't apply. But just make sure that the DND button is not lit or blinking. It should have been relabeled as DNS or Night on the attendant phone anyway.
Good luck

I think what is happening here is that they have a say for arguement sake 3 line hunt group.

Line 1 is 555.444.1234
Line 2 is 555.444.1235
Line 3 is 555.444.1236
Each person seems to be using one of the lines as their own DID. I fthe person on using line one is on there phone it is obviously going to go to line 2 and so on.

What you need to do is tell the phone company you need to have their VM on each line and for each line NOT to roll over but to forward to VM on busy.

This will pretty much make your internal vm not used except ofr interoffice calls.