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Joined: Oct 2003
Posts: 694
Member
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OP
Member
Joined: Oct 2003
Posts: 694 |
IPO 500 v2 embedded VM I am not sure why I can't seem to wrap my head around the time profile thing, but I have a pretty basic question. 630am to 630 pm calls ring to hunt group and are answered by person. After that they want calls to go to AA and then be dropped. It has been about 6 months since I set this up and I am missing a step. What is the cleanest easiest way to set this up? Why can't they make it so you just say answer line s 1-5 with AA 1 after 630pm?
Shawn Connect Telecom www.connecttelecom.us In matters of style, swim with the current. In matters of principle, stand like a rock. Thomas Jefferson
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Avaya IP Office Service in Canada
Atcom provides quick and affordable service for your Avaya IP Office business phone system!
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Joined: May 2004
Posts: 1,651 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,651 Likes: 4 |
What do you wish to use, Voicemail pro time actions or the IP Office?
IF IPO: Go into time profiles Build a profile for business hours and non business hours. In your incoming call route, set the business hours profile and its destination Next, set another destination for the non business hours to go to the AA module ("AA:Module name")
IF VM Pro: go to incoming call routes make a route to send everything to a check times module (or your AA with the check times) In VMPRo go into condition editor, add a weekly time profile. Now add a test condition action point in specific, add the condition that you created previously Set your if true (in business hours) to do a transfer to the hunt group Set the false(outside business hours) to go to your AA.
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Joined: Oct 2006
Posts: 248
Member
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Member
Joined: Oct 2006
Posts: 248 |
The issue with Embedded Mail are that you cannot skip or overlap a time. So you need to step through the day....12:00am - 6:29am, 6:30am-11:59am, 12:00pm - 11:59pm It seems odd that they develop so much of other crap but cannot give you a decent day/night mode timer. This is if you are using the time profile in the auto attendant section.
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Joined: May 2004
Posts: 1,651 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,651 Likes: 4 |
While you shouldnt overlap, if you do, and put the time profiles in the Incoming Call Route field, they will start at the bottom and work its way up. When it finds a match, it stops and follows that route. USUALLY, customers dont worry about a 60 second time frame....
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