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Joined: Aug 2005
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OP
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Joined: Aug 2005
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Powered down an ACS this AM. Patched in new lines. Now the extensions often but not always won't pick up. For example, operator takes a call, puts caller on hold. Then none of the buttons on her DSS work. No buttons with an intercom programmed will work. This happens most of the time now but not all the time. We cannto determine if it is just when a call is on hold.
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Joined: May 2002
Posts: 4,292 Likes: 7
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,292 Likes: 7 |
Sounds like you lost your programming.
Are the battery's good, if so was your system backed up and on auto backup.
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Joined: Aug 2005
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Joined: Aug 2005
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System was backed up to menmory and to PCMCIA card. This is a 509 Rev O. I did a system reset with save and it did not fix the issue. The buttons all show proper programming and the intercom does work about 3 of 4 times.
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Joined: Feb 2005
Posts: 12,340 Likes: 3
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Joined: Feb 2005
Posts: 12,340 Likes: 3 |
What do you mean by "patched in new lines"? Normally adding new CO lines wouldn't require powering down the system.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Bad reception phone maybe?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Feb 2007
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Now the extensions often but not always won't pick up What is not beeing picked up? Call on Hold or something else?
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Joined: Feb 2005
Posts: 12,340 Likes: 3
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Joined: Feb 2005
Posts: 12,340 Likes: 3 |
Have you got more than one phone connected to an extension?
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Aug 2005
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OK, it is finally stable. It took repeated resets with restore to finally get it to work properly. I did nothing else. Now it has been stable all day Tuesday. No changes to the extensions were made. All I did was take out 6 lines and plug in 6 new lines. I powered down the system so people would not use it while I was swapping the incoming lines.
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Joined: May 2002
Posts: 4,292 Likes: 7
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,292 Likes: 7 |
Something is wrong there. Bad processor?
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Joined: Feb 2005
Posts: 12,340 Likes: 3
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Joined: Feb 2005
Posts: 12,340 Likes: 3 |
Don't forget, the R7 and 8 automatically loads whatever was backed up there from the internal backup when you power it up. So if you were backing up to the PC card be sure to restore from it as well as manually backing up to the internal memory when everything is working correctly. Sounds to me like something got corrupted, got backed up then you got the runaround powering down and restoring.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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