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Joined: Jan 2010
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I have a 4412D+ phone and it is setup in my home office. Once I connect to the network everything works for all of about 2 minutes. Then if I try to start a call, I can't hear a dial tone. If I call someone, they can hear me, but I can't hear them. Then I reboot the phone, and this happens all over again. Does anyone know what could be wrong? Is there anything I can do? It works fine in the office, but when I bring it to my home office, this is the result.
Please help!
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
What type systems are you using at the office and at home. Magix/IPO?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jan 2010
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I have an Apple Time capsule router and a Citel box that the phone plugs into
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Joined: Jan 2010
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Network cable comes from the Qwest modem, to the Apple router, then network cable to the Citel box. Phone cable to the phone
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
OK, I think you have found your problem..........
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jan 2010
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yeah, yeah. A previous user of this phone noted the same issues. He didn't have the an Apple product plugged in...you sound like half the guys in my office...
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Joined: Jan 2010
Posts: 6
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mdaniel,
I appreciate you replying to this post. I'm new here and seen you around alot. So if you have any ideas, please let me know.
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
As you probably all ready know the 44XX series phones are proprietary digital phones (made to work on the Avaya Magix or IPO), when you start trying to convert them to IP is where the problem starts.
Good Luck.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jan 2010
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I don't know what Avaya Magix or IPO is, so I'm probably SOL. Thanks anyway. I can't figure out why it would work, and just half stop. It's baffling to me...boot up, work, 60 to 120 seconds on no activity, and no work...
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Joined: Nov 2001
Posts: 1,640
Moderator-NEC
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Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
You should contact Citel support. It will most likely be a firewall setting in the router. They may even have a firmware upgrade for the Citel.
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