atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Answering ringing line

I want to be able to answer any ringing line just by picking up the handset without pressing the line button. Right now I have to lift the handset then press the button for the line that is ringing. In the manual it states that the longest ringing line should be answered but that isn't the case on this phone system. Any ideas what I should program to accomplish my request?

Thanks,
Billy Correll

Billy,

First we need to know what telephone system you have. After that is probably some minor programming changes you need to make.

Mike

System is an Avaya Partner ACS R7.

Are lines set for Immediate, Delayed or No ringing on the extension?

Lines are set for no ringing on most phones (ringing on one phone in a room with other phones). The one phone is set immediate for 4 incoming lines.

Set the extension to Immediate Ring - you will connect to the ringing line when you lift the handset. Although you must make it ring, you can turn the ring down.

From Avaya's support site:

To change the way outside lines or pools ring at an extension:
Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ].
Enter the number of the extension to be programmed for Line Ringing. The green lights next to the line or pool buttons on the phone show the current Line Ringing settings for all lines assigned to the extension. (If a line is not assigned to a button, the green light next to the button is off.) The following ringing options can be shown by the green light next to the line button.
-Immediate Ring - on steady
-Delayed Ring - flashes slowly
-No Ring - flutters quickly
To change Line Ringing for any line, press the line or pool button until the button light shows the correct setting (the setting for the currently selected line or pool also appears on the display).
Continue programming or exit programming mode.

You can't pick up an talk on the line which is not ringing on that phone. You must press the flashing button to be able to answer incoming line. The other ways is Direct pick up or Group pick up.

Tommy we were typing together but you are faster