atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Centrex Transfer on Partner Messaging

I have used the centrex transfer option on both the VS Messaging and partner messaging several times without any issues, it has always worked great. Recently on 2 seperate occasions with different customers, I have had situations where the feature worked every time without fail on most phone numbers numbers, but there are numbers that it would not dial. I checked restrictions and disallowed numbers, and there were none. Everything else was the same, same line same selector code, just a different phon number :confused: . The system will outcall to those numbers that it will not centrex transfer to. I have considered resetting the recall timer, but don't think that should matter since it works on most numbers. Any ideas???

Try putting a pause or two in the string between the 9 and the number called. I have been having issues like this too recently for some reason. I did try the recall timer but it didn't help. If you do it manually does it work?

-Hal

I tried that already, but it didn't help. It works if I make the call, and I programmed regular outcalling from a voicemailbox, and that works so I know tht the VM system can dial the number. My first thought was that the centrex transfer wasn't working on one of the AT&T lines, but I can watch the line buttons and the system is using the same line to dial out for both numbers, one works consistantly the other doesn't work ever. ?????????

Next step is to listen in with a butt set on monitor (on both a number that works and one that doesn't) to see if you can pick up what the difference is.

-Hal

Try adding a pause at the END of the dial string.

Monitoring with a butt set is the only way to find out where and why the call fails.

Try this.. It has worked for me in the past. program two or three pauses before the nine and then two more pauses after the nine.. On a few co' lines you may be getting slow dial tone..


Did you try five pauses? ***** 9 *****. In a few instances I have had to add at least three ***

Ask the telco carrier if the co disconnect is set to 900ms. That is the highest. They may have no disconnect at all.

What is the recall timer set for?

Like we have been tring to tell you, monitor with a butt set and see where it's going wrong.

-Hal