Originally posted by hacky:
The ringing is set up through the phone system, not the voicemail. I would first check your Legend programming to make sure that ringing is indeed set to go to the voicemail, in case it was lost or corrupted during the outage. If it appears to be set correctly, see if you can call into the voicemail with the intercom and see at all if it answers.
Thanks for your response.
Another person had looked at our legend call groups and he said it looked fine.
The Auto-Attendant does answer but not until the 6th or 7th ring, which annoys the heck out of our callers. It does this every time, not just occasionally. What is strange is it used to be OK, so I suspect during the outage somehow the Merlin got corrupted? Or the tech programmed the system wrong.
The order it should be going is:
1. Call comes in
2. Auto Attendant answers
3. If caller pushes 0, it goes into the customer service group for human answer
----- Site: DM Label 708. Captured: 01/28/08 -----
DIRECT GROUP CALLING INFORMATION
Group # : 770 Group Type : IntegrtdVMI
Call Distribution Type : LINEAR
PryAnn No. EXT # LABEL
1
2
3
4
5
6
7
8
9
10
Secondary Announcement Ext # :
Time Between Delay Announcements: 0
Repeat Secondary Announcement: No
Message Waiting Station :
Queue Control Limit: 2
Calls_in_queue Threshold 1: 1
Calls_in_queue Threshold 2: 1
Calls_in_queue Threshold 3: 1
External Alert ext # :
Overflow Threshold (#) : 1
Overflow Threshold (Time): 0
Prompt Based Overflow Option: No
Overflow to DGC group # :
Group Coverage : 30
Member No. EXT # LABEL
1 7156 AUDIX 1
2 7157 AUDIX 2
3 7158 AUDIX 3
4 7159 AUDIX 4
5
6
7
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LINES : 801 802 803 804 805 806 807 808 817 818
: 819 820
DIRECT GROUP CALLING INFORMATION
Group Priority: : 4
Support Group: :
Home Group(s)/Priority :
DIRECT GROUP CALLING INFORMATION
Group # : 771 Group Type : AutoLogin
Call Distribution Type : CIRCULAR
PryAnn No. EXT # LABEL
1
2
3
4
5
6
7
8
9
10
Secondary Announcement Ext # :
Time Between Delay Announcements: 0
Repeat Secondary Announcement: No
Message Waiting Station :
Queue Control Limit: 2
Calls_in_queue Threshold 1: 1
Calls_in_queue Threshold 2: 1
Calls_in_queue Threshold 3: 1
External Alert ext # :
Overflow Threshold (#) : 1
Overflow Threshold (Time): 1
Prompt Based Overflow Option: No
Overflow to DGC group # : 772
Group Coverage :
Member No. EXT # LABEL
1
2
3
4
5
6
7
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9
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11
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13
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15
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17
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19
20
LINES :
DIRECT GROUP CALLING INFORMATION
Group Priority: : 4
Support Group: :
Home Group(s)/Priority :
DIRECT GROUP CALLING INFORMATION
Group # : 7920 Group Type : AutoLogin
Call Distribution Type : CIRCULAR
PryAnn No. EXT # LABEL
1
2
3
4
5
6
7
8
9
10
Secondary Announcement Ext # :
Time Between Delay Announcements: 0
Repeat Secondary Announcement: No
Message Waiting Station :
Queue Control Limit: 99
Calls_in_queue Threshold 1: 1
Calls_in_queue Threshold 2: 1
Calls_in_queue Threshold 3: 1
External Alert ext # :
Overflow Threshold (#) : 1
Overflow Threshold (Time): 1
Prompt Based Overflow Option: No
Overflow to DGC group # : 770
Group Coverage :
Member No. EXT # LABEL
1 138 OPERATR
2
3
4
5
6
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20
LINES :
DIRECT GROUP CALLING INFORMATION
Group Priority: : 16
Support Group: :
Home Group(s)/Priority :
----------------------------------- ANNOTATION -----------------------------------