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Joined: Jun 2007
Posts: 3
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OP
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Joined: Jun 2007
Posts: 3 |
I just assigned an extension that no one has used in years to a new employee. Internally her phone and voice mail work fine. When someone tries to call her from an outside number it goes straight to the operator. I've checked her forwarding path and it looks like everyone elses.
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Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
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Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
Does she have a DID that should ring directly to her phone? If so, check in the Call Routing Tables and make sure her specific DID is aimed appropriately at her extension.
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Joined: Jun 2007
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Joined: Jul 2011
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My problem is outside calls being transferred by our operator and they bounce back without going to VM. DID and Forwarding Path seem ok?
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Joined: Sep 2005
Posts: 840
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Joined: Sep 2005
Posts: 840 |
Go to System\Station-Related Info\Flags\System Forwarding. Make sure the stations that need to forward to VM are listed in there.
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Joined: Jul 2011
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They are listed in System\Station-Related Info\Flags\System Forwarding.
This is a problem with just two extensions and the rest are working fine. Any other suggestion?
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Joined: Sep 2005
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Are you sure the forward paths are configured? Go to System\Devices and Feature Codes\Stations\One of the Broke Stations\Forward Paths. Post what you got there.
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Joined: Jul 2011
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Forwarding path 1 FWD TO VOICE MAIL
and the settings if you double click on this match a working extension?
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Joined: Sep 2005
Posts: 840
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Posts: 840 |
If you call the extension internally, does it forward to VM?
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Joined: Jul 2011
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