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Joined: Apr 2011
Posts: 9
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Joined: Apr 2011
Posts: 9 |
So we recently had someone come out to setup faxing through our inter-tel system. Users can receive faxes to their email fine, but they cannot send messages. I looked on the EM server and see that there is a web faxclient installed but anytime anyone tries to log in they get "Error Initializing Component"
If they try to use the umfaxprintdriver it says error logging into account. check credentials and web server configuration.
not really sure where to go from here, i assume that they just use their extension and VM password to login
thanks
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Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
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Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
Make sure the Inter-tel Fax Service Authentication is installed and started properly.
Start->Programs->Administrative Tools->Component Services, expand Component Services->Computers->My Computer->COM+ Applications
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Joined: Apr 2011
Posts: 9
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Joined: Apr 2011
Posts: 9 |
that is getting me a step closer...I appreciate it. Now the message after logging into the web fax form is "User profile is missing needed info" What info is needed? Would you happen to have the administrator guide for OSE?
Thanks
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Joined: Apr 2011
Posts: 9
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OP
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Joined: Apr 2011
Posts: 9 |
looks like i just needed to add a fax delivery email address. Thanks again
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Joined: Apr 2011
Posts: 9
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OP
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Joined: Apr 2011
Posts: 9 |
ok, new issue...
tried sending a fax from the web form and get this message
2011/04/28 07:45:01:828 Fax scheduled for immediate delivery
2011/04/28 07:45:02:218 Placing Call to 1112223333
2011/04/28 07:45:02:437 Failed due to Programming Error (0x2)
what else can I check in the programming? Is it clear yet, i do not know much about phone systems.
Thanks
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Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
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Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
In DB Programming under Voice Processor, make sure that the Fax on Demand is set up properly. Every day should be set to yes and the Stop time should be 1 minute before the Start time. i.e. - if the start time is 5 PM the Stop time should be 4:59 PM.
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Joined: Apr 2011
Posts: 9
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OP
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Joined: Apr 2011
Posts: 9 |
I made those changes and still a no go...outgoing access is set to none, that doesnt seem right
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Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
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Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
Try setting outgoing to be 92000.
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Joined: Apr 2011
Posts: 9
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OP
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Joined: Apr 2011
Posts: 9 |
Looks like 92001 worked...Thanks alot for the assistance
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