web statisticsweb stats

Business Phone Systems

Support Service-Disabled Veterans!
Discount software from Direct Deals
Previous Thread
Next Thread
Print Thread
Rate Thread
#645549 10/24/23 12:08 PM
Joined: May 2004
Posts: 761
Likes: 2
Member
Member
Offline
Joined: May 2004
Posts: 761
Likes: 2
I haven't worked on one of these for a couple of years

I have a customer who now has their lines ringing 3 phones all the time. They want to change it to ring the phones for 3 rings then go to AA /Mbx to leave a message.

Can anyone refresh my memory?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

phonman123 #645551 10/24/23 01:16 PM
Joined: Aug 2004
Posts: 1,706
Likes: 36
Admin
*****
Admin
*****
Joined: Aug 2004
Posts: 1,706
Likes: 36
Oh my, that type of info is buried pretty far back in my memory!

I don't remember the term but isn't there something like an incoming call group that can be defined? And if memory serves me correctly it has a No Answer destination which would be the voicemail DN. Then the voicemail would be programmed with to route calls from the ICG to the correct AA...


[Linked Image from web.atcomsystems.ca]
Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!
phonman123 #645554 10/24/23 01:50 PM
Joined: Aug 2002
Posts: 4,929
Likes: 1
Administrator
Administrator
Joined: Aug 2002
Posts: 4,929
Likes: 1
Do you have network emanager to make the programming changes?
My guess is the 3 phones ringing are a MCG you can add the voicemail to the MCG and delay ring 16 or 24 sec.

phonman123 #645556 10/24/23 02:29 PM
Joined: May 2004
Posts: 761
Likes: 2
Member
Member
Offline
Joined: May 2004
Posts: 761
Likes: 2
Thank you gentlemen.

phonman123 #645571 10/26/23 08:00 PM
Joined: Jun 2005
Posts: 2,717
Likes: 7
Member
Member
Joined: Jun 2005
Posts: 2,717
Likes: 7
I used to do this all the time, add the voicemail pilot as Delay ring in the Multiple Call group.

The slight bug is if 2 calls come in at the same time. First call rings ok. The second call goes directly to the AA.

You can set the CF template in a MCG, the same as the extensions. The only reason I added the VM pilot to an MCG is if the customer wanted the No Answer delay timer different than the global CF-No Answer timer.


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Newest Topics
OfficeServ 500
by phonman123 - 11/08/24 09:08 AM
OfficeServ 7200 enable 4 digit extensions
by Robert Stuart - 11/05/24 05:42 AM
OfficeServ 7200 v4.60b software?
by Robert Stuart - 11/04/24 05:38 PM
CTX 100 Can't Connect with eManager
by stwtech - 11/04/24 04:24 PM
Forum Statistics
Forums84
Topics94,428
Posts639,501
Members49,821
Most Online5,661
May 23rd, 2018
Newest Members
FooF, brianorbrain, AndyW251, Dean Badelek, PCCsup
49,820 Registered Users
Top Posters(30 Days)
Toner 10
pvj 9
R4+Z 4
Who's Online Now
0 members (), 311 guests, and 23 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2024
Powered by UBB.threads™ PHP Forum Software 8.0.0