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Joined: May 2004
Posts: 761 Likes: 2
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Joined: May 2004
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I haven't worked on one of these for a couple of years
I have a customer who now has their lines ringing 3 phones all the time. They want to change it to ring the phones for 3 rings then go to AA /Mbx to leave a message.
Can anyone refresh my memory?
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Joined: Aug 2004
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Oh my, that type of info is buried pretty far back in my memory!
I don't remember the term but isn't there something like an incoming call group that can be defined? And if memory serves me correctly it has a No Answer destination which would be the voicemail DN. Then the voicemail would be programmed with to route calls from the ICG to the correct AA...
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Joined: Aug 2002
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Do you have network emanager to make the programming changes? My guess is the 3 phones ringing are a MCG you can add the voicemail to the MCG and delay ring 16 or 24 sec.
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Joined: May 2004
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Joined: Jun 2005
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I used to do this all the time, add the voicemail pilot as Delay ring in the Multiple Call group.
The slight bug is if 2 calls come in at the same time. First call rings ok. The second call goes directly to the AA.
You can set the CF template in a MCG, the same as the extensions. The only reason I added the VM pilot to an MCG is if the customer wanted the No Answer delay timer different than the global CF-No Answer timer.
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